Customer Service Representative

Overview

Why Join Method Flow, a Roeslein & Associates Company

At Method Flow, a Roeslein & Associates Company, you’re not just taking a job—you’re becoming an employee owner.  As part of a 100% ESOP organization, you share the success you help create while building a long‑term career with a company that invests in its people.Our teams deliver fit‑for‑purpose oil and gas technology, data center infrastructure, and power generation technology, engineering, and manufacturing solutions from custom design and modular fabrication to rigorous testing, commissioning, automation, and ongoing field services.  Your work supports critical infrastructure projects from concept through completion.

A Values Driven, People‑First Culture

We live by a simple but powerful philosophy:  Remain Humble. Stay Hungry. Be Happy. 

That means:

• Working hard and continuously improving
• Treating people with respect and integrity
• Prioritizing safety and quality in everything we do
• Enjoying the work we do—together

Competitive Pay & Comprehensive Benefits

We offer a rewards package designed to support your whole life—at work and at home.

• Employee Stock Ownership Plan (ESOP) and 401(k)
• Medical, dental, vision, and life insurance
• Paid vacation, holidays, and sick leave
• Paid parental leave
• Education and tuition reimbursement
• Bonus opportunities based on company performance

Growth, Development & Career Paths

We believe careers should grow, not stall.  Whether you’re early in your career or bring years of experience, we support your development through:

• Mentorship from experienced professional
• Ongoing technical, safety, and leadership training
• Clear pathways for advancement across teams and disciplines
• Tuition and education reimbursement

About the Role

As the Customer Service Representative you will bethe first point of contact for customers, while supporting accounting operations, including purchasing, AR/AP, and special projects.

Responsibilities

What You Will Do: (Essential Functions)

• Resolve customer issues and complaints to full satisfaction, escalating complex matters as needed.
• Provide exceptional customer service by processing orders, tracking shipments, handling cancellations, and managing returns via phone, email, and in-person interactions.
• Identify opportunities to enhance the customer experience and communicate recommendations to management.
• Maintain accurate records of customer interactions, transactions, and related documentation.
• Represent Method Flow Products professionally by upholding company values and maintaining a positive attitude.
• Perform administrative and clerical duties, including mail distribution, file management, correspondence preparation, report generation, copying, filing, and phone system database maintenance.
• Support company operations by coordinating events and catering, assisting Accounting with Purchasing, AR/AP activities and special projects, and performing other assigned duties.
• Demonstrate strong time management, professionalism, adaptability, and change management skills,
• Build and maintain positive working relationships with co-workers, clients, vendors, and business partners.

Qualifications

What You Bring (Skills, Abilities, Experience):

• High School Diploma or GED required. College degree preferred.  
• Must have a valid driver's license.
• One (1) to Three (3) years of administrative experience is preferred.  
• Experience with engineering, manufacturing, and/or oil and gas environments is strongly preferred.
• Strong computer skills and in-depth knowledge of Microsoft Windows-based programs are required.
• Ability to effectively learn and acquire new knowledge and skills.  
• Excellent organization and planning skills.  
• Must be responsible and reliable.  Some activities will need to be performed outside of business working hours. 

Work EnvironmentWork is performed in an uncontrolled atmosphere. Exposure to harsh conditions—such as dust, fumes, chemicals, hazardous materials, noise, and varying weather and temperatures—for short periods is possible. All employees are required to follow safety standards and wear all personal protective equipment in designated areas.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to walk, stand, use hands and fingers, grip, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The ability to lift and carry up to 75 lbs. regularly is required. Exposure to moving parts and electricity that require safety protocols. 

Build a Career with Ownership and Purpose

If you are looking for meaningful work, strong values, and a company that genuinely invests in your future, Method Flow is a place you can grow—professionally and personally.

We are an Equal Opportunity Employer. The job description does not necessarily contain all the actual or essential duties of this position. All job offers are contingent upon passing a drug screen and criminal background check. 

This role will be open until filled.

Pay Range