Customer Service Representative
sbmmanagement
Customer Service Representative
tessco· Customer Service
About this role
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.
Building Our Wireless World, Together®.
Come build your career at Tessco. We are searching for a Customer Service Representative in Reno, NV to join our team!
We are looking for someone to join our team who is passionate about helping others. Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders and collaborating across organizational teams to resolve challenges.
Responsibilities:
- Answer queue customer calls and Tessco.com Live Chats, and email inquiries quickly and professionally while building rapport with customers
- Provide an exceptional customer experience on each call or interaction
- Process NetSuite pre- and post-sale cases (we will train you)
- Provide Tessco.com support to customers
- Convert inquiries into orders while promoting Tessco’s value proposition in all customer correspondence
- Process quotes and orders accurately and timely using our solid processes
- Collaborate with team members to get customers the solution they need
- Mentor new team members for smooth and efficient onboarding
- Possible travel for trainings as needed
Qualifications:
- Professional and pleasant phone demeanor
- Great at building rapport and making connections quickly
- Excellent verbal and written communication skills
- A natural problem solver with a customer first mindset
- Strong attention to detail and good follow up skills
- Ability to multi-task and respond to rapid change
- Demonstrate empathetic active listening skills
- Bachelor's degree or equivalent experience preferred
- Bonus points if you have worked in a call center or customer support role
Why Join Our Team?
- Hybrid work schedule
- 401K with a company match to help you invest in your future
- Comprehensive medical, dental, vision, and prescription plans to keep you at your best
- Hone your skills or learn new ones with tuition subsidy
Pay Range: $20.00/hour - $23.00/hour
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at tessco?
The salary for this Customer Service Representative role at tessco is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at tessco located?
This Customer Service Representative role at tessco is based in Reno, Nevada, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Representative at tessco belong to?
This Customer Service Representative position is part of the Customer Service department at tessco. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at tessco?
Click the "Apply Now" button on this page. You will be redirected to tessco's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Representative job at tessco posted?
This Customer Service Representative position at tessco was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
tessco
You'll be redirected to tessco's official application page on Greenhouse.