Customer Service Representative
sbmmanagement
Customer Service Representative
oldcastlebuildingenvelope· Commercial
About this role
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
Here’s What You’ll Get To Do
- Develop meaningful relationships with internal and external customers
- Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments.
- Receive and accurately process orders. Enter orders into our ERP system
- Review sales orders for accuracy. Release to production for a schedule review
- Maintain orders as needed. Processing adds, deletes, or changes
- Provide timely and comprehensive order status updates to customers
- Identify and resolve issues before they impact schedules
- Collaborate with the scheduling team to address scheduling issues
- Work with EPICS and EPICOR ERP systems
Here’s What We’re Looking For
- A commitment to safety-first
- A minimum of two years' experience in customer service.
- Strong organizational and planning abilities and excellent analytical and problem-solving skills
- Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines
- Innate ability to apply listening skills and providing detailed responses regarding order completion
- Intellectual curiosity towards improving processes within the department
- Must be a team player who is willing to directly assist the team as needed
- Strong ability to build trusting relationships
- Integrity, professionalism, and customer-focused problem-solving skills
- Strong interpersonal, written, and verbal communication skills required
- A growth mindset with a drive to exceed expectations
- Proficiency with computers. Microsoft Excel, Word, and Outlook
- Other duties as assigned.
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at oldcastlebuildingenvelope?
The salary for this Customer Service Representative role at oldcastlebuildingenvelope is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at oldcastlebuildingenvelope located?
This Customer Service Representative role at oldcastlebuildingenvelope is based in Terrell, TX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Representative at oldcastlebuildingenvelope belong to?
This Customer Service Representative position is part of the Commercial department at oldcastlebuildingenvelope. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at oldcastlebuildingenvelope?
Click the "Apply Now" button on this page. You will be redirected to oldcastlebuildingenvelope's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Representative job at oldcastlebuildingenvelope posted?
This Customer Service Representative position at oldcastlebuildingenvelope was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
oldcastlebuildingenvelope
You'll be redirected to oldcastlebuildingenvelope's official application page on Greenhouse.