Customer Service Rep
dominos
Customer Service Rep
solenis· ZA01 Innovative Water Care SA Holding (Pty) Ltd
About this role
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaints
Supports order follow up activities in support of sales channel / field personnel via estimated 70/30 split of phone and off-phone support
Interprets product availability, pricing and order status to manage customer expectations around delays, backorders and product substitution
Monitor and manage On Time and in Full on SAP
Perform special projects assignments from Manager with minimal supervision
Investigate and assist in credit requests, validate special term purchases, coordinate returns for non-technical reasons
Ensure smooth running of branch with regard to Admin. Serve as a back up to the switch board as and when required
Perform other duties as assigned by Supervisor.
Order taking from all Trade sectors
Record keeping: Sales by customer, Sales by product, Promotional Activities
Frequently Asked Questions
Is the salary disclosed for the Customer Service Rep position at solenis?
The salary for this Customer Service Rep role at solenis is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Rep position at solenis located?
This Customer Service Rep role at solenis is based in Kempton Park, South Africa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Rep role at solenis full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Rep role in the ZA01 Innovative Water Care SA Holding (Pty) Ltd department at solenis.
Which team or department does the Customer Service Rep at solenis belong to?
This Customer Service Rep position is part of the ZA01 Innovative Water Care SA Holding (Pty) Ltd department at solenis. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Rep position at solenis?
Click the "Apply Now" button on this page. You will be redirected to solenis's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Rep job at solenis posted?
This Customer Service Rep position at solenis was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Rep
solenis
You'll be redirected to solenis's official application page on Workday.