Customer Service Rep ( 02950)-320 South Elm Street
About this role
Company Description
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
We are seeking a friendly and empathetic Customer Service Representative to join our team in Centralia, United States. In this role, you will be the voice of our organization, providing exceptional support to our customers and helping resolve their concerns with professionalism and care. You will work in a fast-paced environment where your ability to listen, understand, and assist customers is valued and appreciated.
- Respond promptly to customer inquiries received through phone, email, chat, and other communication channels
- Listen actively to customer concerns and provide thoughtful, supportive solutions
- Resolve customer issues and complaints in a professional and empathetic manner
- Maintain accurate and detailed customer records and documentation in our system
- Process customer orders, transactions, and requests efficiently
- Provide clear and accurate information about products and services
- Follow up with customers to ensure their satisfaction and concerns have been fully addressed
- Meet or exceed performance metrics and quality standards
- Collaborate with team members to share best practices and support one another
- Escalate complex or sensitive issues to appropriate management when necessary
- Identify opportunities to improve customer experience and provide feedback to supervisors
Qualifications
- Excellent verbal and written communication skills
- Strong active listening and empathy skills
- Proven ability to remain calm and patient when handling difficult customer situations
- Problem-solving mindset with a focus on customer satisfaction
- Proficiency with customer service software, CRM systems, and ticketing platforms
- Ability to multitask and manage time effectively in a busy environment
- Organizational skills with attention to detail
- Reliable and punctual with a strong work ethic
- Ability to work collaboratively within a team environment
Additional Information
BENEFITS
- Flexible Hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid Training
- Incredible Bonus Structure
- Offered Health, Dental & Vision Insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible Spending Accounts
- Ability to contribute to a 401(k)
Frequently Asked Questions
Is the salary disclosed for the Customer Service Rep ( 02950)-320 South Elm Street position at dominos?
The salary for this Customer Service Rep ( 02950)-320 South Elm Street role at dominos is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Rep ( 02950)-320 South Elm Street position at dominos located?
This Customer Service Rep ( 02950)-320 South Elm Street role at dominos is based in Centralia, IL, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Rep ( 02950)-320 South Elm Street role at dominos full-time or part-time?
This is listed as a Part time position. It is posted as a Customer Service Rep ( 02950)-320 South Elm Street role at dominos.
How do I apply for the Customer Service Rep ( 02950)-320 South Elm Street position at dominos?
Click the "Apply Now" button on this page. You will be redirected to dominos's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Rep ( 02950)-320 South Elm Street job at dominos posted?
This Customer Service Rep ( 02950)-320 South Elm Street position at dominos was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Rep ( 02950)-320 South Elm Street
dominos
You'll be redirected to dominos's official application page on SmartRecruiters.