Customer Service Patient Liability Rep I
piedmont· Revenue Cycle
About this role
Overview
The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.This representative reports to the Director, of Customer Service.Responsibilities
The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.Qualifications
Education- H.S. Diploma or General Education Degree (GED) Required
- Associate’s Degree or Bachelor’s from an accredited university Preferred
- One (1) previous year of related healthcare experience Required
- Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality Preferred
- Understanding of both hospital and professional billing practices Preferred
- Previous experience with or understanding of working in a Cisco Unified Contact Center environment Preferred
- None Required
Business Unit : Company Name
Piedmont Healthcare CorporateFrequently Asked Questions
Is the salary disclosed for the Customer Service Patient Liability Rep I position at piedmont?
The salary for this Customer Service Patient Liability Rep I role at piedmont is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Patient Liability Rep I position at piedmont located?
This Customer Service Patient Liability Rep I role at piedmont is based in Atlanta, GA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Patient Liability Rep I role at piedmont full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Patient Liability Rep I role in the Revenue Cycle department at piedmont.
Which team or department does the Customer Service Patient Liability Rep I at piedmont belong to?
This Customer Service Patient Liability Rep I position is part of the Revenue Cycle department at piedmont. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Patient Liability Rep I position at piedmont?
Click the "Apply Now" button on this page. You will be redirected to piedmont's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Patient Liability Rep I job at piedmont posted?
This Customer Service Patient Liability Rep I position at piedmont was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Patient Liability Rep I
piedmont
You'll be redirected to piedmont's official application page on icims.