Customer Service Officer (Member Services Consultant)

MUFG Pension & Market Services
Apply Now ↗
📍 Australia

About this role

Love helping people? Obsessed with solving problems? Know your way around superannuation (or keen to learn)? We’ve got the perfect role for you!

We’re on the hunt for a passionate Customer Service Officers (Member Services Consultant) to be the friendly voice (and keyboard!) behind our superannuation and retirement support team. You’ll be the first point of contact for members, helping them navigate their accounts, understand their options, and feel confident about their financial future.

This role is based in St Georges Tce, Perth.

What You’ll Be Doing

  • Answer inbound calls and respond to emails with warmth and professionalism.
  • Make outbound calls to follow up and add value to member experiences.
  • Dive into Click to Chat and help us grow this exciting service channel.
  • Resolve queries efficiently and anticipate member needs for first-call resolution.
  • Spot opportunities to offer value-add services (no financial advice required!).
  • Collaborate with your team, share ideas, and celebrate wins together.

What You’ll Bring

  • A genuine love for customer service and helping others.
  • Excellent communication skills and a friendly phone manner.
  • Strong attention to detail and problem-solving skills.
  • Ability to work under pressure and meet performance targets.
  • Previous contact centre experience (especially in financial services) is a plus.
  • ASFA qualification or superannuation knowledge? Even better!

Why You’ll Love Working Here

  • Hybrid Flexibility: Work from home 50% of the time and from our St Georges Terrace Office.
  • Career Growth: Learn, grow, and explore new service channels like Click to Chat.
  • Supportive Team: Work with people who care about your success.
  • Continuous Learning: Training, development, and superannuation knowledge-building.

If you’re ready to bring your energy, empathy, and enthusiasm to a role that truly makes a difference—apply now and help us support Australians on their retirement journey!

 
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Officer (Member Services Consultant) position at MUFG Pension & Market Services?
The salary for this Customer Service Officer (Member Services Consultant) role at MUFG Pension & Market Services is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Officer (Member Services Consultant) position at MUFG Pension & Market Services located?
This Customer Service Officer (Member Services Consultant) role at MUFG Pension & Market Services is based in Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Customer Service Officer (Member Services Consultant) position at MUFG Pension & Market Services?
Click the "Apply Now" button on this page. You will be redirected to MUFG Pension & Market Services's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Service Officer (Member Services Consultant) job at MUFG Pension & Market Services posted?
This Customer Service Officer (Member Services Consultant) position at MUFG Pension & Market Services was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Officer (Member Services Consultant)
MUFG Pension & Market Services
Apply for this role ↗

You'll be redirected to MUFG Pension & Market Services's official application page on oraclecloud.