Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Mashreq
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📍 EgyptFull time

About this role

Job Purpose

To delight internal and external customers over the phone ( inbound & outbound -call back)

  • Interact with customers over the phone, chat , email to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the live chat, email or telephone.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.

 

Key Result Areas 

Achieve the required KPI set in term of

Adherence

CRD

AHT

Quality score

post call suveuy

NPS

Key Result Areas (Continued)
  • Operates in a Call Centre environment where the interface with customers is over the telephone.
  • Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
  • Mostly related to explaining procedures or providing information regarding retail banking products.
  • Also involves root cause analysis and reversals of charges and fees when necessary.
Knowledge, Skills and Experience 
Knowledge, Skills and Experience (Continued)
  • University Graduate (preferably with some finance / banking or maths component).
  • 1 – 3 years experience
  • Very customer focused
  • Computer literate
  • Excellent communication skills
  • Strong listening skills.

 

Frequently Asked Questions

Is the salary disclosed for the Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq?
The salary for this Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq located?
This Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq is based in Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq.
How do I apply for the Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE job at Mashreq posted?
This Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Mashreq
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You'll be redirected to Mashreq's official application page on oraclecloud.