Customer Service Officer.Client Experience and Conduct-Customer Service

Mashreq
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📍 Bengaluru, Karnataka, IndiaFull time

About this role

Job Purpose

To deliver exceptional support to internal and external customers via live chat platforms:
• Engage with customers through live chat to understand and resolve their banking needs.
• Deliver prompt and effective support to enhance customer satisfaction and loyalty.
• Troubleshoot and resolve queries efficiently over chat.
• Ensure timely follow-up on unresolved chat issues.
• Migrate the customers to digital channels
• Clarify and explain procedures and products over the telephone.
• Identify sales opportunities during chat interactions to meet financial targets.
• Collaborate with internal teams for seamless support handoffs and feedback loops.

 

Knowledge, Skills and Experience

• University graduate (preferably with some background in finance, banking, or mathematics).
• 1–3 years of experience in customer support or chat support roles.
• Strong customer focus with empathy and patience.
• Computer literacy and quick typing skills are essential.
• Proficiency in English and Urdu/Hindi (verbal and written).
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced chat environment.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Officer.Client Experience and Conduct-Customer Service position at Mashreq?
The salary for this Customer Service Officer.Client Experience and Conduct-Customer Service role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Officer.Client Experience and Conduct-Customer Service position at Mashreq located?
This Customer Service Officer.Client Experience and Conduct-Customer Service role at Mashreq is based in Bengaluru, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Officer.Client Experience and Conduct-Customer Service role at Mashreq full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Officer.Client Experience and Conduct-Customer Service role at Mashreq.
How do I apply for the Customer Service Officer.Client Experience and Conduct-Customer Service position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Service Officer.Client Experience and Conduct-Customer Service job at Mashreq posted?
This Customer Service Officer.Client Experience and Conduct-Customer Service position at Mashreq was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Officer.Client Experience and Conduct-Customer Service
Mashreq
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You'll be redirected to Mashreq's official application page on oraclecloud.