Customer Service Officer.
About this role
- Operates in a Call Center environment where the interface with customers is over the telephone.
- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
- Operates in a Call Centre environment where the interface with customers is over the telephone.
- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
- Mostly related to explaining procedures or providing information regarding retail banking products.
Also involves root cause analysis and reversals of charges and fees when necessary.
- 0-3 contact center experience
- University Graduate (preferably with some finance / banking or maths component).
- Arabic and English .
- Very customer focused.
- Computer literate
- Excellent communication skills
- Strong listening skills.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Officer. position at Mashreq?
The salary for this Customer Service Officer. role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Officer. position at Mashreq located?
This Customer Service Officer. role at Mashreq is based in Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Officer. role at Mashreq full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Officer. role at Mashreq.
How do I apply for the Customer Service Officer. position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Service Officer. job at Mashreq posted?
This Customer Service Officer. position at Mashreq was posted on Jul 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Officer.
Mashreq
You'll be redirected to Mashreq's official application page on oraclecloud.