Customer Service Officer
bluescope
Customer Service Officer
About this role
We are looking for someone with strong interpersonal skills who is passionate about delivering exceptional customer experiences. The successful candidate will receive on-the-job training and will manage both online and in-person customer interactions across social media platforms and the physical store.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, social media, and other communication channels.
- Provide accurate information about the company's products and services
- Handle customer complaints and resolve issues efficiently or escalate them when necessary.
- Process customer orders, requests, and follow-ups accurately.
- Maintain positive relationships with new and existing customers.
- Keep accurate records of customer interactions and transactions.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Support the sales and operations teams with customer-related activities.
- Learn the company's products, processes, and customer service standards through on-the-job training
- Assist with administrative tasks as assigned.
- Contribute ideas to improve customer satisfaction and service delivery.
Requirements
- BSC/HND in any discipline
- 1–2 years of customer service, sales, or administrative experience.
- Fresh graduates done with NYSC are encouraged to apply.
- Strong verbal and written communication skills.
- Excellent interpersonal and relationship management skills.
- Good problem-solving and conflict resolution abilities.
- Basic computer proficiency, including Microsoft Office applications.
- Willingness to learn, take initiative, and adapt quickly.
- Professional appearance and positive attitude.
- Ability to work effectively in a fast-paced environment.
Benefits
Salary: 200,000 net
Frequently Asked Questions
Is the salary disclosed for the Customer Service Officer position at roam?
The salary for this Customer Service Officer role at roam is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Officer position at roam located?
This Customer Service Officer role at roam is based in Victoria Island, Nigeria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Officer role at roam full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Officer role at roam.
How do I apply for the Customer Service Officer position at roam?
Click the "Apply Now" button on this page. You will be redirected to roam's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Customer Service Officer job at roam posted?
This Customer Service Officer position at roam was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Officer
roam
You'll be redirected to roam's official application page on zohorecruit.