Freight Planner
tollgroup
Customer Service Officer-1
tollgroup· Toll Global Forwarding (Malaysia) Sdn. Bhd.
About this role
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
The role:
We are looking for an experienced Customer Service Officer (Export) to join our Centre of Excellence (CoE), in Penang, Malaysia.
Share your insights, supporting others. Solve and resolve. Grow our team’s success and your own.
As a Customer Service Officer (Export), you will:
- Enter data according to the Export Standard Operating Procedure.
- Create Quick Booking according to the Booking confirmation in Cargo Wise system.
- Respond to queries for information and access relevant files.
- Check completed work for accuracy.
- Explore process improvement through Continuous Improvement initiative.
Qualifications
About you:
To be successful in this role, you will need:
- Export Experience in Freight Forwarding.
- Attention to detail and accuracy.
- The ability to work well with customers and stakeholders at all levels.
- To work with others in a collaborative team environment as well as independently.
- Proven data entry work experience.
- Proficiency in both spoken and written Mandarin as candidate need to support Taiwan customers.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.Frequently Asked Questions
Is the salary disclosed for the Customer Service Officer-1 position at tollgroup?
The salary for this Customer Service Officer-1 role at tollgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Officer-1 position at tollgroup located?
This Customer Service Officer-1 role at tollgroup is based in Bayan Lepas. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Officer-1 role at tollgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Officer-1 role in the Toll Global Forwarding (Malaysia) Sdn. Bhd. department at tollgroup.
Which team or department does the Customer Service Officer-1 at tollgroup belong to?
This Customer Service Officer-1 position is part of the Toll Global Forwarding (Malaysia) Sdn. Bhd. department at tollgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Officer-1 position at tollgroup?
Click the "Apply Now" button on this page. You will be redirected to tollgroup's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Officer-1 job at tollgroup posted?
This Customer Service Officer-1 position at tollgroup was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Officer-1
tollgroup
You'll be redirected to tollgroup's official application page on Workday.