Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Mashreq
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📍 EgyptFull time

About this role

The Governance Officer is responsible for supporting the governance, quality, risk, and customer experience framework across Wholesale Customer Experience operations. The role ensures adherence to internal policies, regulatory requirements, and operational standards through the execution of quality reviews, risk and control assessments, governance reporting, business continuity activities, process documentation, and oversight of corrective actions. The position also supports customer insights initiatives, training and onboarding activities, and continuous improvement efforts, while maintaining effective governance controls, operational discipline, and a strong focus on service excellence.

Qualifications & Key Skills

Bachelor’s degree in Business, Finance, or a related field with a minimum of 5 years’ experience in banking, customer service, governance, quality assurance, audit, risk, or internal controls. Strong analytical and reporting skills, attention to detail, proficiency in Excel and PowerPoint, and a good understanding of governance, risk, control, and customer experience frameworks. Excellent communication, stakeholder management, and problem-solving skills are essential. Experience with customer feedback programs (VOC, NPS) and knowledge of corporate banking products and processes are advantageous.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq?
The salary for this Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq located?
This Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq is based in Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq.
How do I apply for the Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE job at Mashreq posted?
This Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Mashreq
Apply for this role ↗

You'll be redirected to Mashreq's official application page on oraclecloud.