TSI - Patiala
Aditya Birla Group
Customer Service Manager (CED)_GCorp
About this role
Job Purpose
To manage customer queries and requests received through email channels by providing accurate, timely, and quality resolutions within defined service levels. The role requires effective stakeholder coordination to ensure a seamless customer experience.
Key Responsibilities
- Respond to customer queries and requests through email and digital channels.
- Provide accurate resolutions within defined TAT and quality standards.
- Coordinate with internal teams and external partners for closure of customer concerns.
- Ensure adherence to productivity, SLA, and quality targets.
- Deliver first-time-right resolutions and minimize repeat customer contacts.
- Maintain updated knowledge of products, policies, and processes.
Key Performance Indicators (KPIs)
- Productivity Targets
- SLA / TAT Adherence
- First Response & Resolution Timeliness
- First Time Resolution (FTR)
- Quality Scores
- Customer Satisfaction (NPS)
.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Manager (CED)_GCorp position at Aditya Birla Group?
The salary for this Customer Service Manager (CED)_GCorp role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Manager (CED)_GCorp position at Aditya Birla Group located?
This Customer Service Manager (CED)_GCorp role at Aditya Birla Group is based in Thane, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Customer Service Manager (CED)_GCorp position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Customer Service Manager (CED)_GCorp job at Aditya Birla Group posted?
This Customer Service Manager (CED)_GCorp position at Aditya Birla Group was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Manager (CED)_GCorp
Aditya Birla Group
You'll be redirected to Aditya Birla Group's official application page on peoplestrong.