Customer Service Manager
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Customer Service Manager
thermofisher· Thermo Fisher Scientific HR Services Mexico S de RL de CV
About this role
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As a Customer Service Manager at Thermo Fisher Scientific, you'll contribute to delivering exceptional customer experiences while supporting operational excellence across our organization. You'll manage and develop teams to ensure effective order management, customer support, and process improvement initiatives. In this role, you'll collaborate with cross-functional partners including Sales, Supply Chain, Finance, and Operations to optimize service delivery and enhance customer satisfaction. This role offers the opportunity to make a meaningful impact by enabling our customers to make the world healthier, cleaner, and safer through innovative scientific solutions.
REQUIREMENTS
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in customer service leadership, including people management of teams of 10+ employees
- Preferred Fields of Study: Business Administration, Supply Chain Management, or related field
- Professional certifications in Project Management, Six Sigma, or Process Improvement methodologies are advantageous
- Demonstrated success in operational excellence and process improvements in a customer service environment
- Strong understanding of end-to-end order management processes and ERP systems (SAP, Oracle, JDE)
- Excellent analytical and data-driven decision-making capabilities
- Demonstrated ability to develop and track key performance metrics and service level agreements
- Strong communication and interpersonal skills with ability to work effectively across all organizational levels
- Experience working in a matrix organization
- Strong project management skills and ability to guide complex, cross-functional initiatives
- Demonstrated ability to build and maintain effective relationships with internal and external stakeholders
- Change management experience and commitment to continuous improvement
- Focus on customer satisfaction and business objectives
- Proficiency in Microsoft Office suite and customer service technologies
- Experience with quality management systems and compliance requirements
- Strong problem-solving skills and ability to handle escalations effectively
- Fluency in English required; additional language skills beneficial
- Ability to travel (typically 5-10% for regional positions)
Frequently Asked Questions
Is the salary disclosed for the Customer Service Manager position at thermofisher?
The salary for this Customer Service Manager role at thermofisher is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Manager position at thermofisher located?
This Customer Service Manager role at thermofisher is based in Mexico City, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Manager role at thermofisher full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Manager role in the Thermo Fisher Scientific HR Services Mexico S de RL de CV department at thermofisher.
Which team or department does the Customer Service Manager at thermofisher belong to?
This Customer Service Manager position is part of the Thermo Fisher Scientific HR Services Mexico S de RL de CV department at thermofisher. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Manager position at thermofisher?
Click the "Apply Now" button on this page. You will be redirected to thermofisher's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Manager job at thermofisher posted?
This Customer Service Manager position at thermofisher was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Manager
thermofisher
You'll be redirected to thermofisher's official application page on Workday.