Customer Service Manager
goodwillaz
Customer Service Manager
About this role
Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc.
Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers
Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients
Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
Ability to clearly identify Root Cause and propose process improvements
Provide highest level of service to Corporate Customers both in UAE & overseas
Understand client needs in order to effectively service the customers
Be well versed with product, services, solutions of the Bank’s offering, as well as on problem resolution, escalation processes and problem tracking mechanism
Knowledge & Skills :
University graduate preferable with minimum 3 - 5 years’ experience in Corporate Customer service
Prior Cash management and operations experience of 2yrs – FI experience will be an added advantage
Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
Deep knowledge of tech applications such as CRM, Flexcube, Payment platforms, operational processes activities and customer service.
Clear understanding of market dynamics and the ability to assess the market going forward.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Manager position at Mashreq?
The salary for this Customer Service Manager role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Manager position at Mashreq located?
This Customer Service Manager role at Mashreq is based in Pakistan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Manager role at Mashreq full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Manager role at Mashreq.
How do I apply for the Customer Service Manager position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Service Manager job at Mashreq posted?
This Customer Service Manager position at Mashreq was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Manager
Mashreq
You'll be redirected to Mashreq's official application page on oraclecloud.