Customer Service Liaison

ridezum· Rockford, IL
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📍 Rockford, ILFull time💰 USD 30–33

About this role

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX  is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

About the Role

This position should be a dedicated and proactive member. The Customer Service Liaison should be responsible for managing communications on behalf of student transportation with parents, schools, and drivers to ensure a seamless transportation experience for students and the student transportation division. This role requires strong interpersonal skills, attention to detail, and the ability to handle various customer inquiries and concerns efficiently and at times under stressful conditions.
 
This position would work primarily out of the Office of Student Transportation daily.  However, they would have a split residency.

Responsibilities

  • Serve as a point of contact between the Rockford Public Schools Transportation Division and Zūm services.  The position will also require them to interact with parents, schools, and drivers regarding transportation-related inquiries and concerns.
  • Communicate with parents to provide information on bus routes, schedules, and any service disruptions or changes.
  • Coordinate with school administrators to address transportation needs and resolve issues in a timely manner.
  • Collaborate with dispatchers and drivers on routes and ensure arrivals and departures on time.
  • Handle complaints and feedback from parents professionally and work towards satisfactory resolutions.
  • Maintain accurate records of customer interactions and follow up on unresolved issues to ensure customer satisfaction.
  • Assist in the coordination of special events requiring transportation services when circumstances require it.
  • Provide support during emergencies or incidents involving buses, including communication with relevant parties and assistance in implementing contingency plans as requested.
  • Stay up-to-date on company policies, procedures, and transportation regulations to provide accurate information to customers.
  • All other duties assigned.
The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Vacation, and more. The targeted pay range for this role in US: $30–$33 hourly

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Frequently Asked Questions

What is the salary for the Customer Service Liaison role at ridezum?
The listed salary for this Customer Service Liaison position at ridezum is USD 30–33. This is an Full time role.
Where is the Customer Service Liaison position at ridezum located?
This Customer Service Liaison role at ridezum is based in Rockford, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Liaison role at ridezum full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Liaison role in the Rockford, IL department at ridezum.
Which team or department does the Customer Service Liaison at ridezum belong to?
This Customer Service Liaison position is part of the Rockford, IL department at ridezum. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Liaison position at ridezum?
Click the "Apply Now" button on this page. You will be redirected to ridezum's official application portal hosted on lever where you can submit your application directly.
When was the Customer Service Liaison job at ridezum posted?
This Customer Service Liaison position at ridezum was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Liaison
ridezum · 💰 USD 30–33
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