Customer Service Executive
informagroupplc
Customer Service Executive
Focus Group· Sales
About this role
We’re Hiring – Customer Service Executive
Salary – £25,000
Location – Shoreham-by-Sea
Key Benefits:
- Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Give Back: Enjoy paid volunteering days to support causes you care about.
- Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
About Us:
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,300 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
Join our fast-paced Customer Service team! We’re looking for someone with previous contact centre experience who thrives in a high-volume, high-pressure environment. You’ll be handling a wide range of customer queries - often complex or complaint-related - including billing and invoice queries. Resilience, great communication, and problem-solving skills are key. If you’re confident managing busy workloads and passionate about delivering excellent service, we’d love to hear from you.
Key Responsibilities:
- Manage incoming telephone calls & email correspondence from customers.
- Identify, investigate, and resolve a query, complaint or general enquiry from customers.
- Communicate with customers moving to other providers with the aim to maintain services.
- Meet set targets & expectations for ensuring the best possible customer experience.
- Record and track interactions with customers on the Focus Group CRM system.
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group.
Skills & Experience:
- Proven track record of delivering a high level of customer care & service.
- High standard of phone skills and written communication, including numerical skills.
- Good at problem solving and multi-tasking.
- Organised and motivated.
- Ability to work on their own and within a team environment.
- Competent PC skills; email, word, CRM packages.
Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.
Ready to make a real impact? Apply now!
IND1
Frequently Asked Questions
Is the salary disclosed for the Customer Service Executive position at Focus Group?
The salary for this Customer Service Executive role at Focus Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Executive position at Focus Group located?
This Customer Service Executive role at Focus Group is based in Shoreham-by-Sea, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Executive role at Focus Group full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Executive role in the Sales department at Focus Group.
Which team or department does the Customer Service Executive at Focus Group belong to?
This Customer Service Executive position is part of the Sales department at Focus Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Executive position at Focus Group?
Click the "Apply Now" button on this page. You will be redirected to Focus Group's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Executive job at Focus Group posted?
This Customer Service Executive position at Focus Group was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Executive
Focus Group
You'll be redirected to Focus Group's official application page on workable.