Customer Service Director Americas

medtronic· COS Medtronic Shared Services Americas S.A.S.
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📍 Bogotá, Bogota, ColombiaFull time
Full timeFlexible Work ArrangementCOS Medtronic Shared Services Americas S.A.S.

About this role

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life


Responsibilities may include the following and other duties may be assigned:

  • Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
  • May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
  • May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
  • May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.



Required Knowledge and Experience:

  • Bachelor’s degree
  • Minimum of 10 years of relevant experience with 7+ years of managerial experience, or advanced degree with a minimum of 8 years of relevant experience with 7+ years of managerial experience
  • Requires experience with order to cash and order management teams and processes
  • Fluent in English (required)

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 


Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 


Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 


If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 


If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

This position is eligible for an annual long-term incentive plan.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Director Americas position at medtronic?
The salary for this Customer Service Director Americas role at medtronic is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Director Americas position at medtronic located?
This Customer Service Director Americas role at medtronic is based in Bogotá, Bogota, Colombia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Director Americas role at medtronic full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Director Americas role in the COS Medtronic Shared Services Americas S.A.S. department at medtronic.
Which team or department does the Customer Service Director Americas at medtronic belong to?
This Customer Service Director Americas position is part of the COS Medtronic Shared Services Americas S.A.S. department at medtronic. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Director Americas position at medtronic?
Click the "Apply Now" button on this page. You will be redirected to medtronic's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Director Americas job at medtronic posted?
This Customer Service Director Americas position at medtronic was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Director Americas
medtronic
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