Customer Service Coordinator
dssmith
Customer Service Coordinator
dssmith· DS Smith Hellas S.A.
About this role
Purpose of Role
Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals.
Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.
The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.
Key Accountabilities & Responsibilities
Dealing with customers (monitoring orders, requests, queries, and complaints)
Works closely with Sales Representatives to ensure customer satisfaction and problem-solving
Cooperation with other departments (accounting, planning, warehouses) in order to provide prompt service to the customer
Assist in Tenders preparation
Build relationships with customers through follow-up of services
Assist management in developing and reviewing the sales figures
Assist in customized and/or ad hoc reports.
Qualities/Attributes
- Ability to demonstrate how our corporate values will be applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious.
- Proven track record of performing at a high level in a fast paced customer service environment.
- Working with Integrated Business Systems.
Skills
- Microsoft Office
- Working knowledge of SharePoint, CRM
- Problem-Solving Abilities
- Strong verbal and written communication skills
- Collaboration and the ability to work effectively within a team
Qualifications:
- Educated to A level standard or equivalent
- Evidence of continuous learning and development
We offer:
- A competitive salary based on experience and skills
- Excellent working environment
- Private Health Coverage
- Ticket restaurant
- Work from the office with flexibility
- Continuous Growth Opportunities
- Learning Fridays
- Wellbeing activities
- Fresh Fruits Program
Frequently Asked Questions
Is the salary disclosed for the Customer Service Coordinator position at dssmith?
The salary for this Customer Service Coordinator role at dssmith is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Coordinator position at dssmith located?
This Customer Service Coordinator role at dssmith is based in Thessaloniki. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Coordinator role at dssmith full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Coordinator role in the DS Smith Hellas S.A. department at dssmith.
Which team or department does the Customer Service Coordinator at dssmith belong to?
This Customer Service Coordinator position is part of the DS Smith Hellas S.A. department at dssmith. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Coordinator position at dssmith?
Click the "Apply Now" button on this page. You will be redirected to dssmith's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Coordinator job at dssmith posted?
This Customer Service Coordinator position at dssmith was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Coordinator
dssmith
You'll be redirected to dssmith's official application page on Workday.