Customer Service Coordinator

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Salary Range

Min: $17.68

Max: $26.55

This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.  At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Responsibilities

• Responding to customer inquiries regarding domestic and international relocations.
• Prepare estimates, contracts, and service schedules.
• Coordinate packing, transportation, customs clearance, and delivery.
• Provide customers with schedules, required documents, and shipment updates.
• Business support including bookings, board tracking, maintaining customer profiles and rates
• Communicate with internal teams and external service providers.
• Prepare and maintain relocation and customs-related documents.
• Resolve service issues, including delays, damage, and lost items.
• Support billing and other administrative functions.
• Perform other duties as assigned.

Qualifications

• Minimum 2 year experience in a Customer Service role
• Strong teamwork skills and inclination
• Good communications skill – listening, providing and receiving feedback
• Process improvement
• Patience – ability to deal with complex processes that may involve multiple levels of approval
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Strong quantitative and analytical skills
• Strong computer and analytical skills – Outlook, PowerPoint, Word, and Excel
• Bilingual English / Japanese a plus. Ability to read, write and speak English and Japanese would be beneficial in working with customers
• This position is onsite and candidate must be able to report to the office daily.

Organization Relationships

• This position will interact with all levels of employees at the branch, including colleagues, leadership staff, and office personnel.
• Must be able to work with customers, vendors, and outside organizations

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.