Customer Service Associate Licensed

About this role:

Wells Fargo is seeking a Customer Service Associate Licensed to support brokerage and investment clients by providing exceptional service, account support, and operational assistance. This role serves as a key point of contact for clients and internal business partners, handling inquiries related to brokerage accounts, securities transactions, account maintenance, and trading support while ensuring compliance with regulatory requirements and internal policies.

The ideal candidate will possess strong customer service skills, active FINRA licenses, and experience supporting clients in a financial services, brokerage, securities, or trading environment.

In this role, you will:

• Participate in supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, funding, customer service and technical support within Customer Service
• Review less complex products and services to customers
• Ensure proper booking and maintenance of accounts, tracking and monitoring pipelines on an ongoing basis for compliance, documentation, funding, and maintenance of accounts
• Receive direction from supervisor and exercise independent judgment while developing understanding of policies, procedures, and compliance requirements
• Collaborate and consult with managers, functional colleagues and stakeholders
• Provide assistance to frontline staff

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Completed at least two (2) years of tertiary education; bachelor's degree preferred.
• 2+ years of experience in brokerage operations, securities services, wealth management support, or trading services.
• Experience providing telephone-based support to brokerage or investment clients.
• Working knowledge of securities markets, investment products, and brokerage account servicing.
• Familiarity with regulatory and compliance requirements in the financial services industry.
• Strong written and verbal communication skills.
• Proven ability to build rapport with clients and deliver a high-quality customer experience.
• Proficiency in Microsoft Office applications and customer relationship management systems.
• Ability to work independently while effectively collaborating within a team environment.

Job Expectations:

• Willing to work on a rotating or shifting schedule aligned with U.S. business hours.
• Willing to work onsite at the BGC, Taguig office.
• Ability to meet performance, quality, and compliance metrics.
• Commitment to maintaining active licensing requirements and completing continuing education obligations.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.