Customer Service Associate
bosch-homecomfort
Customer Service Associate
Retrofête· eCommerce
About this role
he Customer Service Associate will support the day-to-day customer experience across all channels, ensuring timely, thoughtful, and solutions-focused service, always keeping our customer experience top of mind.
Responsibilities:
Customer Support
- Respond to customer inquiries across email and phone in a timely and professional manner.
- Provide knowledgeable support regarding orders, shipping, returns, exchanges, product information, and general inquiries.
- Ensure all customer interactions reflect the brand voice and deliver a high-touch experience.
- Escalate complex or sensitive issues appropriately.
Order & Ticket Management
- Order and manage ticket queues in Gorgias system to ensure response time and resolution goals are met.
- Assist customers with post-purchase support including returns, exchanges, delivery issues, and order updates.
- Accurately document customer interactions and resolutions within customer service platforms.
Cross-Functional Partnership
- Partner closely with eCommerce, Logistics, Retail, and Operations teams to resolve customer issues effectively.
- Communicate recurring customer feedback, product concerns, or operational issues to leadership.
- Support special projects and peak business periods as needed.
Systems & Process Support
- Utilize customer service and eCommerce platforms such as Gorgias, Shopify, etc.
- Identify opportunities to improve workflows and customer experience.
- Maintain strong attention to detail across all customer interactions and order management tasks.
Qualifications
- 2-3 years of customer service experience, preferably within fashion, luxury, lifestyle, or DTC retail.
- Strong written and verbal communication skills.
- Highly organized with strong attention to detail and follow-through.
- Ability to multitask and work efficiently in a fast-paced environment.
- Empathetic, solutions-oriented, and customer-first mindset.
- Familiarity with Shopify, Gorgias, or similar customer support platforms preferred.
- Team player with a positive attitude and willingness to learn.
- Salary Range: $26.00-$30.00/hr DOE
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
Frequently Asked Questions
What is the salary for the Customer Service Associate role at Retrofête?
The listed salary for this Customer Service Associate position at Retrofête is USD 26–30. This is an Full time role.
Where is the Customer Service Associate position at Retrofête located?
This Customer Service Associate role at Retrofête is based in New York, New York, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Associate role at Retrofête full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Associate role in the eCommerce department at Retrofête.
Which team or department does the Customer Service Associate at Retrofête belong to?
This Customer Service Associate position is part of the eCommerce department at Retrofête. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Associate position at Retrofête?
Click the "Apply Now" button on this page. You will be redirected to Retrofête's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Associate job at Retrofête posted?
This Customer Service Associate position at Retrofête was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Associate
Retrofête · 💰 USD 26–30
You'll be redirected to Retrofête's official application page on workable.