Customer Service Assistant - Setia City Mall

Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places.  

Setia City Mall is recognized as the largest mall in Shah Alam. Over 300 retailers are spread across 4 levels creating the ultimate destination of choice for shopping, dining, entertainment and park life in the area.

About the role

We are seeking a Customer Service Assistant to join our team.    Customer Service Assistant is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner.   Your role includes but not limited to:

• Communication with shoppers and tenants in person or via phone call.

• Ensuring all customer facilities such as strollers and wheelchairs are in good working condition and maintained at high standard of cleanliness

• Conducting internal daily floor checks including tenant opening and closing hour.

• Attending to emergencies and responding according to the centre Standard Operating Procedure

• Concierge desk administration duties

• Work closely with other departments to ensure smooth daily operations of the mall

• Assist in mall marketing events and campaigns such as handling gift redemption, lucky draws, contest forms etc.

About You

• Open to fresh graduates with a Diploma or Degree who are keen to work in a dynamic mall environment.

• Excellent communication and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Willingness to work on shifts, weekends, and Public Holidays (as per roster).

 Others

• Permanent position

• 22 days annual leave per year plus 3 days of wellbeing leave

• Medical, Dental and Inpatient coverage for self and dependant.

• Access to online wellbeing and mental health platform 

We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.  

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success. 

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link. To find out more about us and to explore all other opportunities visit www.lendlease.com/careers.

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.