Customer Service Assistant
The Spectator
Customer Service Assistant
The Spectator· Marketing
About this role
An exciting opportunity for a for a bright and confident Customer Service Assistant has arisen at Old Queen Street Media (publishers of UnHerd, The Spectator and Apollo magazines).
You will be required to carry out day to day customer service functions such as: responding to subscriber enquiries, moderating the website’s comments section, and handling shop and merchandise orders.
The primary function of the role will be to receive and handle incoming customer queries across all three brands (primarily over email and telephone) and ensure a quick and effective resolution.
You will be part of a close knit team. With a naturally cheerful and outgoing personality, you will be confident, proactive, and able to prioritise and juggle multiple tasks.
This is a fantastic role and would suite a recent graduate or school leaver, or equally someone with a bit of work experience looking to start a career in the world of publishing/media.
Key Responsibilities:
- Handle day to day incoming customer/subscriber enquiries
- Comment moderation on our social media channels
- Handle the fulfilment of merchandise and shop orders
- Assist with the general running and housekeeping of the office
- Liaise with our subscriptions team to ensure that processes are running efficiently
Key Skills and Knowledge:
- Experience of working with various CMS platforms would be beneficial
- The ability to actively listen to customers so they can adequately gauge and address their needs
- Outstanding written and verbal communication skills, with a strong command of the English language
- Ability to work to strict deadlines and capable of managing and prioritising the workload
- Ability to work and thrive in a multi tasked and fast paced environment on your own and within a team
- Analytical and methodical approach to work with high level of attention to detail and numeracy; a passion for excellence
- Previous experience of using analytical packages such as Google Analytics would be beneficial
- Excellent skills in Word, Excel and PowerPoint
- A keen interest in politics and current affairs
- Experience in a customer service support role
- Strong verbal and written communication skills
- Ability to handle inquiries, complaints, and feedback professionally
- Experience using customer service tools
- Patience, empathy, and active listening skills
- Ability to multitask and manage time effectively
- Some remote weekend work when required
- Salary dependent on experience
- Option to work paid overtime + earn commission on outbound sales calls
- 5% Employer Contribution Pension Scheme
- All staff receive generous discounts at our Company restaurant, as well as free breakfast and fruit
- Cycle to work scheme
- Interest free season ticket loan
Frequently Asked Questions
Is the salary disclosed for the Customer Service Assistant position at The Spectator?
The salary for this Customer Service Assistant role at The Spectator is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Assistant position at The Spectator located?
This Customer Service Assistant role at The Spectator is based in London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Assistant role at The Spectator full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Assistant role in the Marketing department at The Spectator.
Which team or department does the Customer Service Assistant at The Spectator belong to?
This Customer Service Assistant position is part of the Marketing department at The Spectator. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Assistant position at The Spectator?
Click the "Apply Now" button on this page. You will be redirected to The Spectator's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Assistant job at The Spectator posted?
This Customer Service Assistant position at The Spectator was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Assistant
The Spectator
You'll be redirected to The Spectator's official application page on workable.