Customer Service and Logistics Specialist (d/f/m) - Export

Essity is a leading global hygiene and healthcare company. We are committed to improving the quality of life through high-quality hygiene and healthcare solutions. We sell our products and solutions in around 150 countries under many strong brands, including the global market leaders TENA and Tork, as well as well-known brands such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo and Zewa.

About the Role

You will be part of our business unit health and medical solutions and responsible for coordinating and performing all activities ensuring that Export market related orders will be processed on time together will internal and external partners.

For our Global Warehouse and Distribution Medical team, we are looking for a Customer Service and Logistics Specialist Export (d/f/m) to join us as soon as possible in a full-time fixed-term position covering a parental leave absence, based in Hamburg.

What You Will Do

• Coordinate, create, and process sales orders and invoices for Export customer dispatch
• Prepare Export documents to support customs clearance according to incoterms and local requirements
• Collaborate with local Customer Services and Supply Chain to manage out-of-stock situations for Export countries
• Analyze Export service complaints, implement corrective actions, and share information with stakeholders
• Verify invoices and maintain master data and shipment costing tables, identify necessary corrections for process improvement
• Oversee daily operations of Export Customer Logistics activities, ensuring cost efficiency for customers, and collaborate with key markets to develop and maintain forecasts & communication

Who You Are

Even if not all of the following points apply to you, we would be happy to get to know you and talk about the possibility of working with you!

• Minimum 2 years of experience in international Customer Service or logistics export coordination
• Knowledge of Logistics operations, Export business and experience with Sea and Air freight documentation and processes globally
• Strong customer service skills and a proactive, independent work attitude
• Ability to work with cross-functional teams, influence organizational outcomes and to implement processes
• Proficient in SAP and MS Office, especially Excel
• Excellent communication skills; fluent in English; German/Spanish skills are a plus

What We Can Offer You

The benefits listed refer to the primary location. If you want to start at another location, these may vary. This also applies to a non-tariff position. 

• Compensation & Benefits 
  Compensation according to the chemical tariff, yearly special payment, holiday allowance and bonus, pension schemes, anniversary bonus, child allowance, Corporate Benefits & other employee benefits 
• Work-Life-Balance
  Hybrid working model, flexible working hours, overtime compensation, 37,5h week, 30 days of vacation, future amount (can be used as 5 days of vacation, Lease-a-bike or payout), lifetime working time account 
• Learning & Development 
  Structured onboarding, training opportunities such as digital learning platform, coaching & mentoring as possible part of individual development plan, participation in professional conferences and fairs 
• Health & Well-being 
  Discounted fitness membership, Urban Sports Club, health and well-being month, Walk-and-Talk Meetings, nilo.health & mindfulness courses, "PME Familienservice", employee surveys 
• Team & Collaboration 
  People culture, communities & networks, co-working spaces, leadership guidelines, canteen 
• Mobility 
  Public transport allowance, bicycle parking, free car parking, e-charging stations

This Is Us

At Essity our Beliefs & Behaviours (Care, Collaboration, Courage and Commitment) is the foundation for our inclusive culture and as such something we are living on an everyday basis. With a purpose of Breaking Barriers to Well-being diversity, equity & inclusion is established in our core.

We are committed against discrimination on the basis of color, ethnicity, migration history, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, caregiving responsibilities, disability, chronic illness, gender identity, gender expression, genetic information and other. We explicitly welcome applications from people who are structurally, institutionally, intersectionally discriminated.

#Essity-DE #LI-Hybrid #LI-XX

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