Controls Engineer
fortunebrands
Customer Service Analyst - Order Entry - Mexico
fortunebrands· Customer Service
About this role
Descripción de la empresa
About Us
Fortune Brands began its journey as a publicly traded company (NYSE: FBHS or “Fortune Brands Home & Security, Inc.”) in 2011, as a successful spin-off from Fortune Brands, Inc. Since then, we have grown organically and through acquisitions, and have delivered strong financial performance. We have also proven our resilience and execution excellence. We outperformed and expanded in our categories through the housing market recovery, and executed our strategies through global disruptions, while refining our portfolio for the future.
On December 14, 2022, we completed the separation of our Cabinets business, enabling us to pursue our unique and exciting path for accelerating growth and productivity.
Today, we are a new company: Fortune Brands Innovations, Inc. (NYSE: FBIN). We are focused on driving our brand, innovation and channel leadership, and winning in supercharged categories.
Why work with us?
We are seeking a Customer Service Analyst - Order Entry to join our team in a highly collaborative and supportive environment. We value individuals who can Think Fast by identifying opportunities to innovate, Work it Together by fostering a culture of collaboration and inclusivity, and Make the Hard Call by balancing compassion with decisiveness when it matters most.
Descripción del empleo
The Customer Service Analyst – Order Entry is responsible for providing high quality customer care to create a positive experience for our B2B customers. This role requires the ability to work in a fast-paced environment that entails the management of emails from customers, management of inbound/outbound calls, as well as processing customer orders while maintaining accuracy.
RESPONSIBILITIES:
- Responsible for processing quotes and orders for customers.
- Create and manage order modifications in alignment with customer requests.
- Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing, and sales programs.
- Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone and email while meeting customer experience communications standards.
- Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and Inside Sales.
- Ensure a thorough understanding of current technology to promptly respond to customer requests
- Perform other duties as assigned.
Requisitos
- Bachelor's degree
- Minimum of 2 years of customer service experience in a service industry.
- Advanced English.
- Proficient in Excel, Word, and PowerPoint; prior SAP experience is preferred.
- Ability to manage a high volume of work with accuracy.
- Demonstrated ability to work independently, cross-functionally and in a team environment.
Información adicional
Frequently Asked Questions
Is the salary disclosed for the Customer Service Analyst - Order Entry - Mexico position at fortunebrands?
The salary for this Customer Service Analyst - Order Entry - Mexico role at fortunebrands is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Analyst - Order Entry - Mexico position at fortunebrands located?
This Customer Service Analyst - Order Entry - Mexico role at fortunebrands is based in mx, NUEVO LEON, San Pedro Garza Garcia, San Pedro Garza Garcia, NUEVO LEON, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Analyst - Order Entry - Mexico role at fortunebrands full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Analyst - Order Entry - Mexico role in the Customer Service department at fortunebrands.
Which team or department does the Customer Service Analyst - Order Entry - Mexico at fortunebrands belong to?
This Customer Service Analyst - Order Entry - Mexico position is part of the Customer Service department at fortunebrands. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Analyst - Order Entry - Mexico position at fortunebrands?
Click the "Apply Now" button on this page. You will be redirected to fortunebrands's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Analyst - Order Entry - Mexico job at fortunebrands posted?
This Customer Service Analyst - Order Entry - Mexico position at fortunebrands was posted on Jul 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Analyst - Order Entry - Mexico
fortunebrands
You'll be redirected to fortunebrands's official application page on SmartRecruiters.