Customer Service Agent (Project-Based | Full-Time)
newstel· NWT - Clients Customer Service
About this role
📍 Remote – Open to candidates in the Philippines
⏱️ Part-Time | Permanent Contract
💻 Use Your Own Device
📅 About the Role
We're looking for a Customer Service Agent to join our growing team! In this role, you'll provide professional customer support via email and chat, assisting customers with orders, payments, deliveries, and general inquiries. You'll play an important role in delivering an exceptional customer experience while contributing to the continuous improvement of our service in a dynamic, international, and remote work environment.
💬 What You’ll Do
- Respond to customer inquiries regarding orders, payments, deliveries, and general concerns via email and chat
- Use customer feedback to help develop new ideas and continuously improve the customer experience
- Stay updated on company products, services, and processes to give accurate information
- Ensure timely and accurate resolution of customer concerns within agreed SLAs
- Maintain and update customer records in the system
- Follow company guidelines and SOPs to deliver consistent service quality
🎯 What You Bring
- Excellent written and spoken English language skills
- Previous experience in customer service or email support
- Strong communication and interpersonal skills
- Comfortable working with technology and computer systems
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Agent (Project-Based | Full-Time) position at newstel?
The salary for this Customer Service Agent (Project-Based | Full-Time) role at newstel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Agent (Project-Based | Full-Time) job at newstel remote?
Yes, this Customer Service Agent (Project-Based | Full-Time) position at newstel is remote, with team members based in Quezon City, Manila, Philippines, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Service Agent (Project-Based | Full-Time) role at newstel full-time or part-time?
This is listed as a PH Project based Full time position. It is posted as a Customer Service Agent (Project-Based | Full-Time) role in the NWT - Clients Customer Service department at newstel.
Which team or department does the Customer Service Agent (Project-Based | Full-Time) at newstel belong to?
This Customer Service Agent (Project-Based | Full-Time) position is part of the NWT - Clients Customer Service department at newstel. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent (Project-Based | Full-Time) position at newstel?
Click the "Apply Now" button on this page. You will be redirected to newstel's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Agent (Project-Based | Full-Time) job at newstel posted?
This Customer Service Agent (Project-Based | Full-Time) position at newstel was posted on Jul 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent (Project-Based | Full-Time)
newstel
You'll be redirected to newstel's official application page on bamboohr.