Customer Service Agent
alphabeinsightinc
Customer Service Agent
Jeeny· Customer Service
About this role
About Jeeny:
Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.
We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.
About the Role:
As a Customer Service Agent, you will play a crucial role in delivering outstanding customer service to our users. You will be responsible for handling a variety of customer inquiries and providing appropriate solutions or escalating complex issues as necessary. Our ideal candidate should have excellent communication skills, a passion for customer satisfaction, and the ability to work in a fast-paced environment.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Identify and assess customers' needs, and provide appropriate solutions or escalate complex issues to the appropriate department.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and scripts to ensure consistency and quality in customer interactions.
- Collaborate with other departments to resolve customer issues and provide feedback on recurring problems or patterns.
- Continuously update knowledge of company products, services, and policies to effectively assist customers.
- Strive to achieve customer satisfaction and loyalty by exceeding customer expectations.
- Previous customer service experience or related role preferred. Fresh graduates are also welcome to apply!
- Excellent verbal and written communication skills in English and Arabic.
- Strong problem-solving and conflict-resolution abilities.
- Ability to empathize with and prioritize customer needs.
- Ability to work effectively in a fast-paced team environment.
- Good knowledge of Microsoft Office Suite.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Market competitive salary
- An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
- An environment that encourages you to take ownership and produce excellent outcomes every day.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Agent position at Jeeny?
The salary for this Customer Service Agent role at Jeeny is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent position at Jeeny located?
This Customer Service Agent role at Jeeny is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent role at Jeeny full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Agent role in the Customer Service department at Jeeny.
Which team or department does the Customer Service Agent at Jeeny belong to?
This Customer Service Agent position is part of the Customer Service department at Jeeny. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at Jeeny?
Click the "Apply Now" button on this page. You will be redirected to Jeeny's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Agent job at Jeeny posted?
This Customer Service Agent position at Jeeny was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
Jeeny
You'll be redirected to Jeeny's official application page on workable.