Customer Service Agent
Remote Recruitment
Customer Service Agent
About this role
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa.
Role overview
You'll be the first friendly voice UK customers hear, resolving queries and keeping them happy across chat, email and calls.
Key responsibilities
- Respond to customer queries via live chat, email and phone
- Log and track cases accurately in the CRM
- Resolve complaints calmly and escalate where needed
- Follow up to confirm issues are fully resolved
- Spot recurring issues and flag them to the team
What you'll need
- Experience in a customer-facing or support role
- Familiarity with CRM or helpdesk software
- Clear, friendly written and spoken English
- Reliable home internet and a quiet space for UK-hours work
- Patience under pressure and a problem-solving mindset
Nice to have
- Experience in a UK-facing support role
- Familiarity with Zendesk or similar tools
- Exposure to live chat support
What's on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with training and a clear path to grow within the team.
- You join one UK employer's team full-time, not a freelance marketplace or a rotating pool of clients
- No commute: work from anywhere in South Africa with reliable internet
- A clear hiring process run by Remote Recruitment, from application through to your introduction to the employer
How to apply
Apply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Agent position at Remote Recruitment?
The salary for this Customer Service Agent role at Remote Recruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Agent job at Remote Recruitment remote?
Yes, this Customer Service Agent position at Remote Recruitment is remote, with team members based in Gauteng, South Africa, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Service Agent role at Remote Recruitment full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Agent role at Remote Recruitment.
How do I apply for the Customer Service Agent position at Remote Recruitment?
Click the "Apply Now" button on this page. You will be redirected to Remote Recruitment's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Agent job at Remote Recruitment posted?
This Customer Service Agent position at Remote Recruitment was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
Remote Recruitment
You'll be redirected to Remote Recruitment's official application page on workable.