Customer Service Agent
alphabeinsightinc
Customer Service Agent
everythingmanagedgroup· Customer Service
About this role
JOB ADVERT
Job Title Customer Service Agent
Location Grey Street, Newcastle (Office Based)
Hours 8:30 - 5:00pm
Contract Type Full time
Salary £14.28 per hour
About the Role
We are looking for a Customer Service Agent to join our Customer Operations team and support the delivery of high-quality customer service across multiple customer contact channels.
This role is responsible for handling customer enquiries, resolving service issues, and supporting positive customer outcomes while ensuring all interactions are delivered professionally and in line with company standards and values.
Key Responsibilities
You will be responsible for:
· Handling customer enquiries via phone, email, and live chat
· Providing support and information relating to products and services
· Resolving customer queries and escalating complex issues where required
· Maintaining accurate customer records and updating internal systems
· Managing workload to achieve productivity, quality, and service targets
· Supporting positive customer experiences through professional communication and problem solving
About You
Essential requirements for this role include:
· Previous experience in a customer service or customer-facing role
· Strong communication and interpersonal skills
· Ability to work independently and as part of a team
· Good organisational skills and attention to detail
· Ability to work effectively in a fast-paced environment
· Experience using computer systems and Microsoft Office applications
What We Offer
· Competitive salary.
· 25 days annual leave plus bank holidays.
· Employer pension contributions.
· Personal healthcare plan.
· Employee Assistance Programme with 24-hour GP access.
· Group Income Protection.
· Training and development opportunities.
· Personalised career development pathways.
· Supportive and collaborative working environment.
· Company social events.
Frequently Asked Questions
What is the salary for the Customer Service Agent role at everythingmanagedgroup?
The listed salary for this Customer Service Agent position at everythingmanagedgroup is GBP 14+. This is an Full Time role.
Where is the Customer Service Agent position at everythingmanagedgroup located?
This Customer Service Agent role at everythingmanagedgroup is based in Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent role at everythingmanagedgroup full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Agent role in the Customer Service department at everythingmanagedgroup.
Which team or department does the Customer Service Agent at everythingmanagedgroup belong to?
This Customer Service Agent position is part of the Customer Service department at everythingmanagedgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at everythingmanagedgroup?
Click the "Apply Now" button on this page. You will be redirected to everythingmanagedgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Agent job at everythingmanagedgroup posted?
This Customer Service Agent position at everythingmanagedgroup was posted on Jul 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
everythingmanagedgroup · 💰 GBP 14+
You'll be redirected to everythingmanagedgroup's official application page on bamboohr.