Group Strategic Finance Analyst
octoenergy
Customer Service Advisor - Energy (London)
octoenergy· Customer Operations
About this role
Want a soul-sucking call centre job?
Yeah, neither do we.
We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.
💜 Your team? The best bunch of people you’ve ever worked with-curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense; just a group of brilliant minds tackling challenges together.
⚡ It’s not always easy - but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it-BOOM-something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.
What you'll do...
- ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
- 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
- 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
- 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
- ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
- 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.
The types of people we would love to hear from are those that are...
- ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better.
- 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
- 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
- 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
- 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen
- 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
- 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.
What’s in it for you? 👀💡
🚗 EV salary sacrifice - drive electric & save 💰
🚴 Cycle-to-work scheme
📈 Share options - own a little piece of the pie 🥧
🍏 Fully stocked kitchens - snacks = fuel = happiness
🎉 Weekly ‘Family Dinner’ catch-ups
Sound like your kind of place? We want to hear from you
A bit about the role:
Location - Central London (Oxford Circus)
Our need - Immediate starters
Salary - starting from £28,900, with opportunities to up-skill from year one
Hours - Must be available to work full time, Monday to Friday, 9am - 5.30pm.
Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect:
- First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.
- Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day.
- Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved.
Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we’d love to help!
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Frequently Asked Questions
Is the salary disclosed for the Customer Service Advisor - Energy (London) position at octoenergy?
The salary for this Customer Service Advisor - Energy (London) role at octoenergy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Advisor - Energy (London) position at octoenergy located?
This Customer Service Advisor - Energy (London) role at octoenergy is based in London (GB). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Advisor - Energy (London) role at octoenergy full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Advisor - Energy (London) role in the Customer Operations department at octoenergy.
Which team or department does the Customer Service Advisor - Energy (London) at octoenergy belong to?
This Customer Service Advisor - Energy (London) position is part of the Customer Operations department at octoenergy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Advisor - Energy (London) position at octoenergy?
Click the "Apply Now" button on this page. You will be redirected to octoenergy's official application portal hosted on lever where you can submit your application directly.
When was the Customer Service Advisor - Energy (London) job at octoenergy posted?
This Customer Service Advisor - Energy (London) position at octoenergy was posted on Jun 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Advisor - Energy (London)
octoenergy
You'll be redirected to octoenergy's official application page on Lever.