Customer Service Advisor

Job Title: Customer Service Advisor

Location: Office based, Bournemouth

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We’re looking for a Customer Service Advisor to be the frontline support for our customers. You’ll be the first point of contact for incoming queries, ensuring customers feel supported and valued while helping resolve issues quickly and effectively. This role is essential to maintaining our reputation for excellent service and supporting the smooth running of our operations team.

Key Responsibilities:

• Act as the first point of contact for customers by phone and email, ensuring every interaction is professional and helpful.

• Handle billing queries and discrepancies efficiently, providing clear resolutions and reassurance.

• Transfer calls to the right team members to maintain smooth communication across the business.

• Take ownership of customer complaints, resolving them promptly and fairly.

• Respond to a wide variety of inbound enquiries with clear, accurate, and timely information.

• Process orders for additional telecoms equipment and services with accuracy and attention to detail.

• Raise and manage support tickets for other departments to ensure issues are resolved quickly.

• Previous experience in a customer service or customer support role.
• Confident handling customer enquiries over the phone.
• Experience responding to customer enquiries via email.
• Proven ability to resolve customer complaints professionally and efficiently.
• Experience dealing with customer billing enquiries.
• Eligibility to work in the UK.

• Annual salary: £28,000 per year
• Opportunity to work in a dynamic and supportive team environment.
• 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off and Christmas shutdown
• Early finish Fridays
• Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
• Access to a confidential third-party Employee Assistance Programme (EAP), including an online GP service and counselling sessions whenever you need them.
• Monthly staff awards with quarterly dinner and drinks at top local restaurants.
• Ongoing training and development opportunities.
• Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
• Access to discount at popular retailers