Customer Service Advisor
Activate Group Limited
Customer Service Advisor
First Mile· Customer Services
About this role
🌟 Join Our Team at First Mile - Where Recycling Meets Excellence! 🌟
Are you ready to embark on a thrilling journey with one of the UK's most dynamic environmental champions? Look no further! First Mile is not just a recycling company; we're trailblazers in sustainability, setting the bar high since 2004. With over 30,000 business customers relying on us to revolutionise their recycling practices, we're on a mission to redefine the way the world views waste.
🌍 **About First Mile:**
At First Mile, we're not just about recycling; we're about making a difference. Our vibrant culture celebrates individuality, fosters creativity, and champions impact. Join us in our quest to safeguard the planet, one recycled item at a time!
🚀 **About The Role: Customer Services Executive**
If you're passionate about delivering top-notch customer service, we have the perfect role for you! As a Customer Services Executive, you'll be at the forefront of our mission, dazzling customers with lightning-fast responses and expert solutions. From taking orders to tackling recycling queries, no challenge is too big for you!
⏰ **Working Hours & Compensation:**
- Monday to Friday, 8:00-4:00/ 9:00-5.00 with a 30 minute lunch break
- Starting salary: £24,650 per year, plus an enticing performance bonus.
🌟 **Why Join Us?**
At First Mile, we're not just a company; we're a family united by a common goal: to make a meaningful impact on the world. Join us in the heart of Birmingham and be part of something bigger – a rapidly growing, multi-award-winning business where your voice matters, your growth is prioritised, and your passion for the planet drives everything we do.
Ready to take the leap? Apply now and let's embark on this exciting journey together! 🌱🚀
Responsibilities
- Handling inbound calls and emails from our valued customers.
- Resolving queries with finesse, whether routine or complex.
- Mastering the art of complaint handling like a true pro.
A sparkling phone manner and a can-do attitude.
- Proactivity and enthusiasm that shines through every interaction.
🎁 **Perks & Benefits:**
- Continuous learning and development opportunities.
- Clear pathways for career (and salary) progression within our dynamic team.
- Enhanced holiday allowance starting at 25 days plus bank holidays
- A monthly wellbeing allowance to spend on you.
- Regular social events and celebrations to keep the fun alive!
- Enhanced parental leave scheme because family matters.
- Hybrid working after completion of probation.
Frequently Asked Questions
What is the salary for the Customer Service Advisor role at First Mile?
The listed salary for this Customer Service Advisor position at First Mile is GBP 25K+. This is an Full time role.
Where is the Customer Service Advisor position at First Mile located?
This Customer Service Advisor role at First Mile is based in Birmingham, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Advisor role at First Mile full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Advisor role in the Customer Services department at First Mile.
Which team or department does the Customer Service Advisor at First Mile belong to?
This Customer Service Advisor position is part of the Customer Services department at First Mile. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Advisor position at First Mile?
Click the "Apply Now" button on this page. You will be redirected to First Mile's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Advisor job at First Mile posted?
This Customer Service Advisor position at First Mile was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Advisor
First Mile · 💰 GBP 25K+
You'll be redirected to First Mile's official application page on workable.