Customer Service Accounting Representative

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Division Overview

The Financial Division oversees accounting operations and financial reporting activities that support both American Financial Group and Great American Insurance Group. Within the Property & Casualty Finance Division, the Specialty Accounting team plays a critical role in maintaining accurate billing, receivables, payables, and customer account records. The team partners with policyholders, agents, and internal business partners to ensure timely payment processing, account reconciliation, and resolution of billing inquiries.

Position Overview

The Customer Service Accounting Representative is an entry-level role responsible for providing customer service with billing, payment processing, account reconciliation, and resolution of customer inquiries while maintaining accurate financial records. The role requires strong attention to detail, organization, and communication skills to effectively support both internal and external customers.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on‑site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Responsibilities

• Provide customer service support by responding to billing, payment, and account inquiries from policyholders, agents, and internal partners.
• Process customer payments, invoices, cash receipts, and related financial transactions accurately and timely.
• Support accounts receivable, accounts payable, and direct bill operations, including billing, payment processing, and account maintenance.
• Reconcile accounts, billing statements, payments, and receipts to ensure accuracy and resolve discrepancies.
• Prepare account reconciliations, reports, and statements using Excel and other financial systems.
• Research and resolve billing and payment issues by collaborating with customers, agents, banks, and internal departments.
• Maintain accurate financial records and customer account information while ensuring compliance with company policies and regulatory requirements.
• Perform additional duties and support team objectives as assigned.

Qualifications

• High School Diploma or equivalent required.
• Generally, 0-2 years of customer service, billing, accounting, finance, or related experience.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated attention to detail, accuracy, and problem-solving abilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office, including Excel, and the ability to learn new systems and applications.
• Ability to handle confidential information with discretion and develop knowledge of insurance accounting practices and regulations.

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.