Customer Retention Specialist
Remote Recruitment
Customer Retention Specialist
About this role
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa. You'll own keeping UK customers happy, renewed and on board.
Role overview
When a customer is thinking of leaving, you are the person who picks up the phone. You will listen, understand what went wrong and offer a fair solution. You will also run win-back campaigns and share what you learn so the business can fix the causes of churn. You will work UK hours, 09:00–17:00 UK (11:00–19:00 SAST), Monday to Friday.
You will join the client's existing team from day one, with a named manager in the UK, regular check-ins over video call and clear goals so you always know how you are doing.
Key responsibilities
- Contact customers who are at risk of leaving or have cancelled
- Understand their reasons and offer the right solution
- Run win-back and renewal campaigns
- Track churn reasons and share insights with the team
- Keep accurate notes in the CRM
What you'll need
- 1 to 2 years in customer retention, customer success or account management
- A track record against retention or save-rate targets
- Experience with a CRM such as HubSpot, Salesforce or Zendesk
- Confident phone manner and clear written English
- Reliable home internet and a quiet workspace
Nice to have
- Subscription or SaaS experience
- Experience with UK customers
What's on offer
- 100% remote: work from home anywhere in South Africa
- Fixed UK hours with weekends off
- A long-term, full-time role with a UK employer
- Support from the Remote Recruitment team from application through onboarding
- Hands-on experience with UK clients and systems
Apply with your CV and a short note on your most relevant experience.
Frequently Asked Questions
Is the salary disclosed for the Customer Retention Specialist position at Remote Recruitment?
The salary for this Customer Retention Specialist role at Remote Recruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Retention Specialist job at Remote Recruitment remote?
Yes, this Customer Retention Specialist position at Remote Recruitment is remote, with team members based in Cape Town, Western Cape, South Africa, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Retention Specialist role at Remote Recruitment full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Retention Specialist role at Remote Recruitment.
How do I apply for the Customer Retention Specialist position at Remote Recruitment?
Click the "Apply Now" button on this page. You will be redirected to Remote Recruitment's official application portal hosted on workable where you can submit your application directly.
When was the Customer Retention Specialist job at Remote Recruitment posted?
This Customer Retention Specialist position at Remote Recruitment was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Retention Specialist
Remote Recruitment
You'll be redirected to Remote Recruitment's official application page on workable.