Customer Relationship Officer(Pipeline ) - Abu Dhabi ( UAEN only )

ENBD Recruitment Team
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📍 Abu Dhabi, United Arab Emirates

About this role

 

Customer Relationship Officer – Home Finance

 

Job Purpose

 

To acquire, manage, and retain customers for Home Finance products by providing professional sales and advisory services. The role is responsible for generating new business, achieving sales targets, building strong customer relationships, and delivering exceptional service throughout the Home Finance journey while ensuring compliance with regulatory and Shariah requirements.

 

Key Responsibilities

Promote and sell Home Finance products to prospective and existing customers.

Generate leads through branch referrals, direct sales activities, real estate developers, brokers, and personal networks.

Assess customer financing needs and recommend suitable Home Finance solutions.

Guide customers through the application process and ensure accurate documentation submission.

Coordinate with Operations, Credit, Legal, Valuation, and other stakeholders to facilitate smooth processing and timely approvals.

Maintain regular follow-up with customers to provide updates on application status.

Build and nurture relationships with real estate agents, property developers, and external business partners.

Ensure compliance with bank policies, KYC, AML, and regulatory requirements.

Achieve monthly sales, revenue, and quality targets set by the business.

Cross-sell relevant banking products such as accounts, cards, Takaful, investments, and liability products where appropriate.

Keep abreast of market trends, competitor products, and property market developments.

Qualifications

Bachelor's degree in business, Finance, Banking, Marketing, or related discipline.

Minimum 1-3 years of experience in Home Finance, Mortgage Sales, Retail Banking Sales, or Financial Services.

Experience in the UAE banking sector is preferred.

Skills & Competencies

Strong sales and relationship management skills.

Knowledge of Home Finance/Mortgage products and processes.

Excellent communication and negotiation abilities.

Customer-focused approach with strong interpersonal skills.

Ability to build and maintain business networks.

Strong problem-solving and follow-up skills.

Understanding of UAE real estate market trends.

Proficiency in Microsoft Office applications.

What We Offer

Competitive salary and performance-based incentives.

Comprehensive employee benefits package.

Learning and development opportunities.

Career growth within one of the UAE's leading Islamic banks.

Dynamic and collaborative work environment.

Exposure to a diverse portfolio of customers and banking solutions.

  • Discuss customers' financial circumstances and offer guidance on bank products and services that meet their needs
  • Promote the bank's products and services to potential customers
  • Meet financial targets across all products
  • Provide quality customer service and achieve customer satisfaction
  • Deal with complaints
  • Comply with the bank's policies and regulations

    • Frequently Asked Questions

    Is the salary disclosed for the Customer Relationship Officer(Pipeline ) - Abu Dhabi ( UAEN only ) position at ENBD Recruitment Team?
    The salary for this Customer Relationship Officer(Pipeline ) - Abu Dhabi ( UAEN only ) role at ENBD Recruitment Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Customer Relationship Officer(Pipeline ) - Abu Dhabi ( UAEN only ) position at ENBD Recruitment Team located?
    This Customer Relationship Officer(Pipeline ) - Abu Dhabi ( UAEN only ) role at ENBD Recruitment Team is based in Abu Dhabi, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    How do I apply for the Customer Relationship Officer(Pipeline ) - Abu Dhabi ( UAEN only ) position at ENBD Recruitment Team?
    Click the "Apply Now" button on this page. You will be redirected to ENBD Recruitment Team's official application portal hosted on oraclecloud where you can submit your application directly.
    When was the Customer Relationship Officer(Pipeline ) - Abu Dhabi ( UAEN only ) job at ENBD Recruitment Team posted?
    This Customer Relationship Officer(Pipeline ) - Abu Dhabi ( UAEN only ) position at ENBD Recruitment Team was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
    Customer Relationship Officer(Pipeline ) - Abu Dhabi ( UAEN only )
    ENBD Recruitment Team
    Apply for this role ↗

    You'll be redirected to ENBD Recruitment Team's official application page on oraclecloud.