Senior Commercial Relationship Manager
bannerbank
Customer Relationship Manager
About this role
Job Purpose
Achieve sales & collection targets and collect market information in his assigned area.
Job Context & Major Challenges
Driven by strong economic growth, construction industry in India is booming resulting in increase of RMC consumption. Various MNCs in partnership with international consultants are executing projects with major focus on retail and medium projects which are challenging, complex and time-bound. RMC offers high-tech solutions to cater to the needs of such projects. This requires the sales and marketing skills to tap the huge potential in this growing market to improve market share.
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Product Rate | • Ensure closure of sales targets (as per role specific KPIs and targets) within the price range specified in the SOP |
| KRA2 | Payment Receivables | • Ensure receivables of all outstanding payments / defaulter cases of cheque bouncing or any legal matters • Ensure timely delivery of invoices & credit/debit notes • Monitor Daily customer wise sales and collection data and ensure timely collections • Monitor outstanding payments regularly to identify critical customers and hence strategize receivable collection |
| KRA3 | Order Planning & Scheduling | • Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch |
| KRA4 | Industry Analysis | • Understand the allotted geographic areas regularly and conduct market analysis to assess the market position |
| KRA5 | Customer Management | • Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation |
| KRA6 | Business Development | • Develop a priority list of market opportunities to explore in their respective market • Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers • Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc |
Frequently Asked Questions
Is the salary disclosed for the Customer Relationship Manager position at Aditya Birla Group?
The salary for this Customer Relationship Manager role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Relationship Manager position at Aditya Birla Group located?
This Customer Relationship Manager role at Aditya Birla Group is based in Thane, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Customer Relationship Manager position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Customer Relationship Manager job at Aditya Birla Group posted?
This Customer Relationship Manager position at Aditya Birla Group was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Relationship Manager
Aditya Birla Group
You'll be redirected to Aditya Birla Group's official application page on peoplestrong.