Customer Quality Assurance Engineer

In order to develop and expand the capabilities of SAFRAN Engineering Services in the UK, we are looking for a Contractor to support as a Customer Quality Assurance Engineer. This position will be based full time in Pitstone, Hertfordshire and will be for a 12 months project with possible extension.

The Customer Quality Assurance Engineer is a specialised role created to function as a link between the businesses program and manufacturing functions and the customer, making sure engineering design and production standards meet safety, regulatory (EASA, CAA) and customer requirements focusing on risk mitigation and process compliance..

The Engineer is responsible for handling customer non-conformances and acting as a primary quality liaison between the business and customer supporting design assurance oversight in line with Part 21J and production oversight in line with Part 21G airworthiness requirements.

You will be familiar with the customer contract requirements for Quality and use it to create measurable quality targets for design and manufacture. With customer expectations identified, engineer will champion improvement projects to deliver more effective contract fulfilment.

You will champion contacts with the customer, production, engineering, configuration and support functions focusing on defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC.

You will interact directly with the customer, engineering, configuration control, supply chain and supplier quality teams and ultimately act as a support resource for the NPI program teams. You are the point of escalation for product quality matters with the customer and within the project and manufacturing teams to maintain compliance with airworthiness and customer requirements.

Principal accountabilities

• Customer, EASA, CAA, ISO9001 and AS9100 requirements and audits supported with NCR closeout oversight and follow on sessions implemented.
• Effective interaction with the customer/s for quality escapes and request for customer approvals in conjunction with design & program’s needs.
• Site champion, facilitating and supporting root cause corrective actions (RCCA), failure reporting and corrective actions (FRACA) analysis & practical problem-solving activities with corrective action sustainment monitoring in place to prevent in service failures.
• Ensure all design, design change and technical documentation for product continued airworthiness meet EASA/ CAA Part 21J airworthiness and customer requirements when working with Part 21G organisation.
• Support design reviews PDR/ CDR and all stages of DEV program to integrate quality, safety and producibility into initial design.
• Technical documentation reviewed and validated to confirm design performance.
• Support APQP process to deliver robust manufacturing techniques for Part 21G organisation and robust deployment of MSA.
• Supporting DFMEA/ PFMEA, for industrialisation improvements and Part 21G organisation performance.
• Internal/ external FAIRs/PPAPs compiled and/ or approved where required with status reported.
• Customer interaction to accommodate for quality escapes and request for customer approvals in conjunction with the specific program.
• Validation of design through defect monitoring under Part 21G organisation
• Audit design and production methodologies and software tools to ensure conformity to AS9100.

• Bachelor’s degree in aerospace, science, or engineering highly desirable.
• 3 to 5 years’ experience in aerospace industry or equivalent at engineering, design & development, or quality positions.
• Knowledge of ISO9001, AS9100 QMS standards deployment and implementation.
• Understanding of EASA/ CAA part 21J and Part 21G
• Experience in internal and external audit and auditing techniques, lead auditor trained preferred.
• APQP Tools knowledge with proficiency demonstrated working with PPAP, FMEA and MSA.
• Problem solving proficiency including 8D, RCCA, FRACA with Six Sigma DMAIC principles and Green or Black being desired.
• Configuration and data management experience.
• Ability to interpret engineering drawings, CAD models and technical specifications.
• Strong analytical skills, attention to detail, and ability to communicate technical, complex issues effectively.
• Ability to solve complex problems and deal with a variety of variables in situations where only limited standardization exists.
• Experience with working in a new production environment.

IF THE EMPLOYED ROUTE IS CHOSEN:

• Early finish on a Friday (1pm)
• 5 weeks holiday per year plus statutory bank holidays
• Personal pension scheme whereby 5% contribution from employee and 8% from employer plus salary sacrifice
• Death in service life insurance – covering up to 4x annual basic salary in the event of death in service
• PEGI Share Scheme
• Career development within Safran Group
• Training & development are a focus
• Onsite canteen

IF THE CONTRACTOR ROUTE IS CHOSEN:

• Early finish on a Friday (1pm)
• Onsite canteen