Customer Project Specialist

Make a difference.

Position Description: Customer Project Specialist I

Version Dated: March 2026

Grade: C1

Job #: 90020311

FLSA Status: Non-Exempt

Location: Branch

Purpose

• Serve as key member of branch project management team and proficient user of SAP to ensure customer satisfaction, taking a proactive approach to servicing Company customers on project orders.

Responsibilities

• Perform order entry of job lot orders, including order acknowledgements to customers.
• Coordinate fixture package and gear releases, including expediting of drawings and approvals, updating shipping schedules to customers, expediting deliveries with suppliers, and coordinating warehouse deliveries to ensure on time performance.
• Execute accurate job lot billing to customers utilizing software and process supplier invoices on projects for payment.
• Proactively produce various reports to customers and suppliers from project software throughout project period.

Requirements

Minimum Job Requirements

• No experience required:  Entry level position
• High school diploma or GED required 

Preferred Job Requirements

• 2-3 years of experience preferred:  Some customer service experience in a related electrical industry preferred
• Four-year degree preferred

Knowledge, Skills, Abilities

Knowledge

• Knowledge of the Company's products and services
• Knowledge of Microsoft Word and Excel
• Knowledge of SAP

Skills

• Oral and written communication skills
• Customer service skills

Abilities

• Ability to work with all levels of employees and management both internally and externally
• Ability to be detail oriented

Working Conditions

Traditional office environment.

This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case-by-case basis.

Work Shift and Hours: Monday - Friday, 8:00am - 5:00pm

Compensation Details: The expected pay rate for this position is starting at $23.00 per hour depending on experience.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts.

• Enjoy our Disability Benefits at no cost to you.

• Share in our success with Profit Sharing Plans.

• 401(k) Savings Plan with company match to help secure your future.

• Paid Vacation & Sick Days to spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidays throughout the year.

• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.

• Volunteer with Community Time Off to give back to the community.

• Predictable Work Schedules to plan your life: no weekends or nights for most roles.

• Celebrate your and others' achievements with our Employee Recognition Program.

• Reach your career goals with our Educational Reimbursement and Career Development Programs.

• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

Apply now and find out what’s next for you.

Equal Opportunity Employer/Vet/Disabled

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