Customer Program Manager

d-fendsolutions· Customers Operations
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📍 LondonFull time

About this role

Join D-Fend Solutions — where technology meets purpose.
As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team — including veterans of elite military tech units — pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.
If you’re passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment — we’d love to have you on board.
Become a D-Fender. Shape the future of airspace security.

We are seeking a Multidisciplinary Customer Program Manager who thrives in complex environments and can work across technical and business domains.

The ideal candidate will be responsible for guiding customers through onboarding, adoption, and optimization across a portfolio that includes hardware, software, and services.

This is a cross-functional role that bridges product, engineering, support, sales, and customer operations to ensure customer satisfaction, retention, and growth.

Key Responsibilities:

  • Program Management: Act as the primary point of contact for assigned accounts, developing long-term relationships and strategic engagement plans.
  • Customer Onboarding: Lead structured onboarding processes tailored to D-fend product lines.
  • Cross-Domain Expertise: Translate technical and operational needs into clear success strategies.
  • Support Coordination: Work with technical support, engineering, and field services teams to resolve customer issues and manage escalations.
  • Training & Enablement: Deliver or coordinate training sessions across disciplines, ensuring customer proficiency with all relevant tools and systems.
  • Lifecycle Engagement: Own the customer journey from post-sale through renewal, identifying opportunities for upselling, cross-selling, and proactive engagement.
  • Risk Mitigation: Monitor customer health metrics and proactively intervene to reduce churn or dissatisfaction.
  • Feedback Loop: Serve as a customer advocate internally, contributing insights to product development, roadmap planning, and service improvements.

Qualifications:

  • At least 5+ years in a Customer Success, Account Management, or Technical Project Management role
  • Experience working with both hardware and software products, preferably in Law enforcement, security and military environments
  • Strong communication and interpersonal skills; ability to influence both technical and non-technical stakeholders
  • Proven ability to manage multiple projects and customers simultaneously
  • Excellent problem-solving and critical thinking abilities
  • Bachelor’s degree in Business, Engineering, Information Technology, or a related field
  • Excellent written and verbal communication skills
  • Familiarity with RF based systems and environments

Frequently Asked Questions

Is the salary disclosed for the Customer Program Manager position at d-fendsolutions?
The salary for this Customer Program Manager role at d-fendsolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Program Manager position at d-fendsolutions located?
This Customer Program Manager role at d-fendsolutions is based in London. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Program Manager role at d-fendsolutions full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Program Manager role in the Customers Operations department at d-fendsolutions.
Which team or department does the Customer Program Manager at d-fendsolutions belong to?
This Customer Program Manager position is part of the Customers Operations department at d-fendsolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Program Manager position at d-fendsolutions?
Click the "Apply Now" button on this page. You will be redirected to d-fendsolutions's official application portal hosted on lever where you can submit your application directly.
When was the Customer Program Manager job at d-fendsolutions posted?
This Customer Program Manager position at d-fendsolutions was posted on Jun 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Program Manager
d-fendsolutions
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