Customer Planning Manager (16 month Contract)

Job Description

Are you ready to join us in building a strong and inspiring brand for the future?

Bring your analytical approach and process improvement mindset to support the business growth in LEGO® Australia and New Zealand! 

• This will be a 16-month contract for a parental leave cover

• No relocation assistance is offered for this position

• Coverage of benefits for contractual positions may change or vary

• Role will be known internally as Customer Operations Manager

Core Responsibilities

• Provide insights to and support the Customer Business Planning in coordination with Key Account Managers and Demand Planning team

• Identify, highlight and action market inventory issues with recommendations to Demand Planning team and Account Managers for future product flow

• Facilitate retail promotional tracking

• Collaborate with Demand Planning team to assure transparency and alignment in customer listings and future demand plans

• Conduct market inventory and retail closing stock analysis

• Facilitate the monthly Sales Review, preparing the information and presentation for the meeting and driving the actions and outcomes after the meeting

• Participate in and drive projects within ANZ and/or the wider APAC organization

Play your part in our team succeeding

Customer Operations stream is a vital link between the sales and demand planning team. This role combines the insights from day-to-day retail key metrics with qualitative data provided by the sales team in order to make the difference for our retailers via world-class demand plans and top-notch execution.

Do you have what it takes?

• Minimum of 8 years' experience in operations, business analytics, key account management, or retail analytics. Excellent communication skills

• Excellent excel and analytical skills

• SAP knowledge is an advantage

• Previous experience in FMCG or other fast-paced industries is preferred.

• Strong critical thinking skills, with the ability to anticipate market trends and align recommendations with business objectives.

• Strong critical thinking skills, with the ability to anticipate market trends and align recommendations with business objectives.

#LI-JL3

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.