Customer Order Management Specialist Automotive

Company Description

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.  

 ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America. 

Job Description

We are looking for a proactive and customer-focused Customer Order Management Specialist to join our Supply Chain team. In this role, you will be responsible for ensuring excellent order execution, maintaining strong customer relationships, managing EDI communications, and supporting continuous improvement initiatives. You will act as a key interface between customers, service providers, and internal functions to ensure seamless order fulfillment and high service performance.

• Manage the end-to-end customer order process, ensuring accurate order entry, confirmation, and fulfillment in line with agreed service levels.
• Ensure On-Time-In-Full (OTIF) delivery performance and proactively resolve order-related issues to maintain high customer satisfaction.
• Serve as the primary point of contact for customers on all order management and delivery-related inquiries.
• Coordinate closely with Sales, Supply Chain, Manufacturing, Logistics, Warehousing, and external service providers to ensure seamless order execution.
• Maintain accurate customer, order, and scheduling data within SAP and related systems, including EDI transactions.
• Monitor and manage EDI communications, including inbound messages, ASN transmissions, and onboarding of new EDI connections in collaboration with IT.
• Track, analyze, and report key operational KPIs while driving continuous process improvements.
• Ensure compliance with customer agreements, company policies, quality standards, and applicable regulatory requirements.
• Participate in cross-functional projects, digitalization initiatives, and continuous improvement activities that enhance customer experience and operational excellence.

Qualifications

▪ Minimum technical or commercial education i.e. Degree in Engineering / Technology / Sales and Marketing. 
▪ Strong customer orientation & communication skills 
▪ Good know-how regarding the common SCM tools and methods
▪ Good analytical skills
▪ 2-3 year of Experience in customer service, helpdesk, service center management, or comparable would be a plus
▪ Experience in order management, demand fulfillment processes and efficient system operations (e.g. in SAP) would be a plus

Additional Information

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

• Training opportunities
• Mobile and flexible working models
• Sabbaticals

and much more...

Sounds interesting for you? Click here to find out more.

Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.

Ready to drive with Continental? Take the first step and fill in the online application.