Accountant
farfetch
Customer Operations Technician
farfetch· Customer Operations
About this role
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
Reporting to Customer Operations Supervisor, the Customer Operations Technician manages operational back-office case management in refunds for returns, compensations to customers and partners, and for managing all delivery issues working with the couriers and other internal departments thus contributing to the Farfetch's customer experience.
Frequently Asked Questions
Is the salary disclosed for the Customer Operations Technician position at farfetch?
The salary for this Customer Operations Technician role at farfetch is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Operations Technician position at farfetch located?
This Customer Operations Technician role at farfetch is based in Porto. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Operations Technician role at farfetch full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Operations Technician role in the Customer Operations department at farfetch.
Which team or department does the Customer Operations Technician at farfetch belong to?
This Customer Operations Technician position is part of the Customer Operations department at farfetch. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Operations Technician position at farfetch?
Click the "Apply Now" button on this page. You will be redirected to farfetch's official application portal hosted on lever where you can submit your application directly.
When was the Customer Operations Technician job at farfetch posted?
This Customer Operations Technician position at farfetch was posted on Jun 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Operations Technician
farfetch
You'll be redirected to farfetch's official application page on Lever.