Customer Operations Specialist
genmills
Customer Operations Specialist
genmills· Genl Mills India Priv LTD
About this role
COMPANY OVERVIEW
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
OVERVIEW
Join the General Mills India Center Supply Chain team as a Customer Operations Specialist. You will manage customer orders, resolve service issues, and identify supply chain efficiencies for assigned customers, helping ensure accurate transactions and a smooth customer experience. You will partner with Field Sales, Supply Chain teams, and customer representatives in a collaborative environment. This role requires to work in 3.30PM to 12.30AM shift.
KEY ACCOUNTABILITIES
• Order Processing ,manage customer inquiries and complaints across, email, and chat, prioritizing urgent issues and responding within service expectations.
• Investigate and resolve order, return, refund, product, and service issues; coordinate with logistics and warehouse teams and keep customers informed.
• Provide accurate and current information about products, services, policies, and processes.
• Escalate complex issues with complete background information and partner with responsible teams through resolution.
• Maintain accurate customer interaction and transaction records in customer relationship management or order management systems.
• Analyze feedback and recurring issues to recommend process improvements that strengthen efficiency and customer satisfaction.
• Collaborate with Field Sales, Supply Chain, logistics, and customer teams to deliver a seamless customer experience.
MINIMUM QUALIFICATIONS
Education: Bachelor's degree.
Experience: 3–5 years in customer operations, order management, or supply chain operations.
Technical Skills: Experience using customer relationship management or order management systems.
Soft Skills: Clear communication, customer focus, problem-solving, prioritization, collaboration, adaptability, initiative, and integrity.
People Management: Not required.
PREFERRED QUALIFICATIONS
• Master's degree, preferably in Logistics or Supply Chain.
• 5–7 years of relevant experience in customer operations or supply chain operations.
• Experience in service issue resolution, process improvement, and cross-functional collaboration with global customers or teams.
ELIGIBILITY
Applicants must meet minimum age qualifications in the country in which the job is located.
Frequently Asked Questions
Is the salary disclosed for the Customer Operations Specialist position at genmills?
The salary for this Customer Operations Specialist role at genmills is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Operations Specialist position at genmills located?
This Customer Operations Specialist role at genmills is based in Powai, Mumbai, MH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Operations Specialist role at genmills full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Operations Specialist role in the Genl Mills India Priv LTD department at genmills.
Which team or department does the Customer Operations Specialist at genmills belong to?
This Customer Operations Specialist position is part of the Genl Mills India Priv LTD department at genmills. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Operations Specialist position at genmills?
Click the "Apply Now" button on this page. You will be redirected to genmills's official application portal hosted on workday where you can submit your application directly.
When was the Customer Operations Specialist job at genmills posted?
This Customer Operations Specialist position at genmills was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Operations Specialist
genmills
You'll be redirected to genmills's official application page on Workday.