Martech Operations Manager
brightspeed
Customer Operations Manager
motorolasolutions· 100054 Silvus Technologies, Inc.
About this role
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments. Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.
Job Description
Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?
THE OPPORTUNITY
Silvus is seeking a Customer Operations Manager who will report to the Senior Director of Global Sales Operations and Enablement on the Sales Operations team. The successful individual in this role will serve as the primary post-sales operational liaison between Silvus manufacturing and our largest North America customers, managing purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s production roadmap. The role requires travel to Silvus Headquarters in Los Angeles and throughout the continental U.S. to visit key customers.
This position is eligible for 100% remote work depending on location.
The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.
ROLE AND RESPONSIBILITIES
● Serve as the primary point of contact for key North America customers post sale, managing day-to-day operational needs and escalations.
● Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and production roadmap alignment.
● Work directly with customer demand planners to ingest and track production forecasts, translating them into actionable data for internal manufacturing and supply chain teams.
● Track and manage open purchase orders to ensure on-time delivery commitments are met, partnering with manufacturing and logistics to resolve delays.
● Identify and escalate technical integration challenges, managing the formal escalation process for hardware defects, shipping issues, or field failures.
● Oversee the Return Merchandise Authorization (RMA) process to ensure timely replacement of failed components and recovery of units for failure analysis.
● Perform other related duties of which the above are representative.
● Travel Requirement – Up to 30% travel to Silvus HQ in Los Angeles, and throughout the continental U.S. to visit key customers.
REQUIRED QUALIFICATIONS
● Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field.
● 3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.
● Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.
● Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints.
● Proficiency in Microsoft Office, especially Excel.
● Experience with Oracle or similar ERP systems is a plus.
● Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.
● All employment is contingent upon the successful clearance of a background check and drug test.
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES
● Military background with experience in logistics, operations, or program coordination.
● Familiarity with defense hardware, communications systems, or tactical equipment.
● Experience with OEM or government contract environments.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
● Lift equipment up to 20 lbs.
COMPENSATION: $85,000 - $95,000 / annually
#silvuscareers
Basic Requirements
● Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field.
● 3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.
● Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.
● All employment is contingent upon the successful clearance of a background check and drug test.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Frequently Asked Questions
Is the salary disclosed for the Customer Operations Manager position at motorolasolutions?
The salary for this Customer Operations Manager role at motorolasolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Operations Manager job at motorolasolutions remote?
Yes, this Customer Operations Manager position at motorolasolutions is remote, with team members based in Alabama Remote Work, Alaska Remote Work, Arizona Remote Work, Arkansas Remote Work, California Southern Remote Work, California Southern Remote Work, More..., Colorado Remote Work, Connecticut Remote Work, Delaware Remote Work, Florida Remote Work, Georgia Remote Work, Hawaii Remote Work, Idaho Remote Work, Illinois Remote Work, Indiana Remote Work, Iowa Remote Work, Kansas Remote Work, Kentucky Remote Work, Louisiana Remote Work, Maine Remote Work, Maryland Remote Work, Massachusetts Remote Work, Michigan Remote Work, Minnesota Remote Work, Mississippi Remote Work, Missouri Remote Work, Montana Remote Work, Nebraska Remote Work, Nevada Remote Work, New Hampshire Remote Work, New Jersey Remote Work, New Mexico Remote Work, New York Remote Work, North Carolina Remote Work, North Dakota Remote Work, Ohio Remote Work, Oklahoma Remote Work, Oregon Remote Work, Pennsylvania Remote Work, Rhode Island Remote Work, South Carolina Remote Work, South Dakota Remote Work, Tennessee Remote Work, Texas Remote Work, Utah Remote Work, Vermont Remote Work, Virginia Remote Work, Washington DC Remote Work, Washington Remote Work, West Virginia Remote Work, Wisconsin Remote Work, Wyoming Remote Work. You can work from home or anywhere in the supported regions.
Is the Customer Operations Manager role at motorolasolutions full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Operations Manager role in the 100054 Silvus Technologies, Inc. department at motorolasolutions.
Which team or department does the Customer Operations Manager at motorolasolutions belong to?
This Customer Operations Manager position is part of the 100054 Silvus Technologies, Inc. department at motorolasolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Operations Manager position at motorolasolutions?
Click the "Apply Now" button on this page. You will be redirected to motorolasolutions's official application portal hosted on workday where you can submit your application directly.
When was the Customer Operations Manager job at motorolasolutions posted?
This Customer Operations Manager position at motorolasolutions was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Operations Manager
motorolasolutions
You'll be redirected to motorolasolutions's official application page on Workday.