Customer Operations Associate (Order-to-Invoice) with French

alcon· PL18 Alcon Polska Sp. z o.o. Company
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📍 Warszawa, PolandFull time

About this role

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.



Customer Operations Associate (Order-to-Invoice) with French



In this role, a typical day will include:

  • Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
  • Act as a liaison between customers and internal teams (production, distribution) for order-related matters
  • Ensure timely and accurate invoicing for all customers by accurate order entry practices
  • Oversee complex return cases, including high-value credits and regulatory compliance.
  • Analyse and resolve customer issues promptly, ensuring effective communication and resolution
  • Act as escalation point for disputes related to billing, delivery, and returns.
  • Manage customer complaints and dissatisfaction proactively to maintain loyalty.

 

WHAT YOU’LL BRING TO ALCON:

  • Professional experience in Customer Operations - Order to Invoice/Order to Cash/Order management - MIN.1 year
  • English + French (proficient level).
  • Experience in corporate environment, preferably in Shared Service or GBS.
  • Knowledge of SAP or Sales Force, Excel skills.

 

What we can offer you:

  • Truly international environment and daily interactions with colleagues from all over the world
  • Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
  • Attractive compensation package (including bonus scheme) + language allowance
  • Employment contract, full‑time position
  • Hybrid work possibilities (3/2/weekly)
  • Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

 

Alcon Careers

See your impact at alcon.com/careers


  

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Frequently Asked Questions

Is the salary disclosed for the Customer Operations Associate (Order-to-Invoice) with French position at alcon?
The salary for this Customer Operations Associate (Order-to-Invoice) with French role at alcon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Operations Associate (Order-to-Invoice) with French position at alcon located?
This Customer Operations Associate (Order-to-Invoice) with French role at alcon is based in Warszawa, Poland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Operations Associate (Order-to-Invoice) with French role at alcon full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Operations Associate (Order-to-Invoice) with French role in the PL18 Alcon Polska Sp. z o.o. Company department at alcon.
Which team or department does the Customer Operations Associate (Order-to-Invoice) with French at alcon belong to?
This Customer Operations Associate (Order-to-Invoice) with French position is part of the PL18 Alcon Polska Sp. z o.o. Company department at alcon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Operations Associate (Order-to-Invoice) with French position at alcon?
Click the "Apply Now" button on this page. You will be redirected to alcon's official application portal hosted on workday where you can submit your application directly.
When was the Customer Operations Associate (Order-to-Invoice) with French job at alcon posted?
This Customer Operations Associate (Order-to-Invoice) with French position at alcon was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Operations Associate (Order-to-Invoice) with French
alcon
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