Customer Onboarding Specialist
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Customer Onboarding Specialist
About this role
eSkill is seeking a Customer Onboarding Specialist to guide new customers from kickoff through setup, training, launch, and transition to ongoing support.
Reporting to the Director of Customer Onboarding, you will serve as the primary contact for primarily SMB customers and manage multiple concurrent onboardings at a time. You will help customers adopt the platform quickly, achieve early value, and become confident, independent users.
Success will be measured by onboarding completion rates, time to launch, and customer satisfaction.
Responsibilities
- Own customer onboarding from internal handoff through launch and transition to ongoing support.
- Lead customer meetings, including kickoff, training, integration, and launch preparation.
- Guide customers through account configuration, assessment setup, platform workflows, and results review.
- Manage project plans, timelines, responsibilities, risks, and follow-up.
- Coordinate issue resolution with customers and between internal teams.
- Maintain accurate customer and project records in our CRM.
- Escalate technical, product, content, commercial, or customer-risk concerns as needed.
- Improve onboarding processes and customer-facing resources.
- 2+ years of experience in SaaS onboarding, implementation, customer success, training, support, or a related field.
- Strong project management, communication, organization, and problem-solving skills.
- Proactive, detail-oriented, and comfortable managing multiple priorities.
- Confidence leading customer meetings and software training sessions.
- Ability to explain workflows to users with varying technical experience.
- Proficiency with Salesforce, Microsoft Office, and other SaaS tools.
Preferred Experience
- HR technology or recruiting experience.
- Familiarity with ATS or HRIS integrations.
- Experience creating customer-facing training materials.
- Experience with HubSpot or Gong.
- 401(k) with company matching
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunity to help shape a growing Customer Onboarding team
- In-person role at eSkill’s downtown San Antonio headquarters
Frequently Asked Questions
Is the salary disclosed for the Customer Onboarding Specialist position at eSkill?
The salary for this Customer Onboarding Specialist role at eSkill is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Onboarding Specialist position at eSkill located?
This Customer Onboarding Specialist role at eSkill is based in San Antonio, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Onboarding Specialist role at eSkill full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Onboarding Specialist role at eSkill.
How do I apply for the Customer Onboarding Specialist position at eSkill?
Click the "Apply Now" button on this page. You will be redirected to eSkill's official application portal hosted on workable where you can submit your application directly.
When was the Customer Onboarding Specialist job at eSkill posted?
This Customer Onboarding Specialist position at eSkill was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Onboarding Specialist
eSkill
You'll be redirected to eSkill's official application page on workable.