Customer Onboarding Specialist
Remote Recruitment
Customer Onboarding Specialist
About this role
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Customer Onboarding Specialist for a UK-based employer, fully remote from South Africa. You will own the first 30 days of a UK company’s new customers — setup done right, expectations set, and nobody left wondering what happens next.
A good fit if you enjoy guiding people through something new, like a clear checklist, and want a long-term career with a UK business from home in South Africa.
Key responsibilities
- Run welcome and setup calls with new customers
- Guide customers through account configuration and first use
- Track onboarding progress and chase outstanding steps
- Prepare onboarding documentation and short how-to guides
- Hand completed accounts to the support or success team
- Gather feedback and flag common sticking points
What you'll need
- Experience in onboarding, customer success, training or account support
- Confident running video calls and explaining things simply
- Experience with a CRM or customer platform
- Strong written and spoken English and a well-organised approach
- A reliable fibre connection, a working laptop and a quiet place to work
Nice to have
- Experience onboarding customers onto a SaaS product
- Familiarity with tools such as HubSpot, Intercom or Notion
- Experience building templates or onboarding checklists
What's on offer
- 100% remote — work from anywhere in South Africa
- Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
- Long-term placement with a stable UK employer
- Ongoing support from the Remote Recruitment team throughout your placement
If this sounds like your kind of role, apply with your CV and we'll be in touch.
Frequently Asked Questions
Is the salary disclosed for the Customer Onboarding Specialist position at Remote Recruitment?
The salary for this Customer Onboarding Specialist role at Remote Recruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Onboarding Specialist job at Remote Recruitment remote?
Yes, this Customer Onboarding Specialist position at Remote Recruitment is remote, with team members based in Gauteng, South Africa, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Onboarding Specialist role at Remote Recruitment full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Onboarding Specialist role at Remote Recruitment.
How do I apply for the Customer Onboarding Specialist position at Remote Recruitment?
Click the "Apply Now" button on this page. You will be redirected to Remote Recruitment's official application portal hosted on workable where you can submit your application directly.
When was the Customer Onboarding Specialist job at Remote Recruitment posted?
This Customer Onboarding Specialist position at Remote Recruitment was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Onboarding Specialist
Remote Recruitment
You'll be redirected to Remote Recruitment's official application page on workable.