Customer Implementation Consultant

eposnowgroup· Implementation
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📍 Norwich, Norfolk, United KingdomFull Time

About this role

After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success.


About the role:

A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.


Responsibilities:

  • Deliver training for new customers as part of their onboarding process
  • Take inbound customer support calls, answer webchats and tickets
  • Provide excellent customer service by phone, email, webchat and online user support
  • Where appropriate, escalate and accurately record customer data
  • Conduct remote trouble-shooting and training sessions with clients
  • Develop and maintain an in-depth knowledge on all products and services
  • Working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs


Requirements:

The best candidate for this role would be;

  • Driven and proactive - Can work independently and is determined to succeed (essential)
  • Organised - Manage diary, phone and update systems with great attention to detail (essential)
  • Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)
  • Personable - Able to keep calm and show empathy for customers (essential)

Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)



Frequently Asked Questions

Is the salary disclosed for the Customer Implementation Consultant position at eposnowgroup?
The salary for this Customer Implementation Consultant role at eposnowgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Implementation Consultant position at eposnowgroup located?
This Customer Implementation Consultant role at eposnowgroup is based in Norwich, Norfolk, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Implementation Consultant role at eposnowgroup full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Implementation Consultant role in the Implementation department at eposnowgroup.
Which team or department does the Customer Implementation Consultant at eposnowgroup belong to?
This Customer Implementation Consultant position is part of the Implementation department at eposnowgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Implementation Consultant position at eposnowgroup?
Click the "Apply Now" button on this page. You will be redirected to eposnowgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Implementation Consultant job at eposnowgroup posted?
This Customer Implementation Consultant position at eposnowgroup was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Implementation Consultant
eposnowgroup
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